Hero Band III app not working? crashes or has problems?

Hero Band III Status


I have a problem with Hero Band III

Are you having issues? Select the issue you are having below and provide feedback to Hero Band III.



⚠️ Most reported problems ⚠️
Not working
39.6%

Connection
33.5%

Something else
9.9%

Login
6.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hero Band III Problems 🔥

- Touchscreen is not very sensitive

- Time and date are off by several hours and minutes

- Have to reset personalized settings every day

- Option to reset defaults on the watch is too easy to accidentally push through a typical day

📋 168 Reported Issues:

L
Laura Hatton 2022-05-13

My herobandlll no longer tracks my sleep???

G
Gina Webster 2022-05-08

The watch is not recording any sleep data since recharge on 4 May...other data: BP, pulse etc is being recorded

P
Pete Almanza 2022-05-06

Phone won’t charge, please advise.

J
Jenny 2022-05-02

Mine has stopped recording sleep data. Is there any way to resolve it?

M
Michelle M Cecora 2022-04-26

My watch has disconnected, and after removing and re-installing app, they still will not connect?

K
K.J. Hinton 2022-04-23

It stopped collecting sleep data a week ago (P22C1) how do I resolve that? KJH

N
Nancy Joanne Spencer 2022-04-16

Freezes on exercise screen. Won't stop. Also doesn't load exercise data on phone. My phone is the new folding phone.

G
Gerardo Alvarado 2022-04-15

Can’t get the watch faces to download.What’s the upgrade to beta?I’m afraid that if I try it I might lose my settings.

H
Hanadi Badahman 2022-04-08

Hi My watch stopped counting my steps two days ago . I tried to turned it off for few minutes but it didn't work. Please help me with this issue

S
Sue. Smith 2022-04-01

Will not connect to I phone in app it search’s but does not find the watch. Can’t download new app as is not available

B
Bob Picard 2022-03-27

it was working with my Iphone 13 I would get all the readings. now it no longer connects with phone, but does read on the watch directly.

C
Connie 2022-03-21

Blood pressure and workouts no longer showing on app. Help?

B
B 2022-03-14

No longer is showing my BP, or my HR - shows my 24 hour average, though. Also no longer shows how I can change watch face.

A
Anita Jean 2022-03-12

my sleep data does not record, weather does not appear. Tried uninstalling app & reinstalling to no avail; tried turning off phone & bluetooth & turning back on, still not working

S
Steve Clark 2022-03-09

I have the P36 Smart Watch, no matter what I do it will display the wrong temperature, The location is right and the GPS also, bought it from Amazon, I sent it back received replacement and it does the same thing, I tried to reprogram and it did not help don't know what to do I need some help thanks.

R
Richard Griffin 2022-03-03

Can’t pull up weather on my watch, it says undata.

A
Ann Lee 2022-03-01

The sleep monitor on my watch has stopped working

M
Maggie Evans 2022-02-25

My hero band 3 watch screen is not working. Screen is black. It buzzes like I got a message but can not see any thing

Showing 151-168 of 168 reported issues:

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‼️ Outages Happening Right Now

  • Apr 13, 2025, 06:21 AM

    a user from Los Angeles, United States reported problems with Hero Band III : Connection

  • Apr 11, 2025, 01:11 AM

    a user from Cary, United States reported problems with Hero Band III : Not working

  • Apr 10, 2025, 10:53 AM

    a user from Hainburg, Germany reported problems with Hero Band III : Not working

  • Apr 05, 2025, 08:41 PM

    a user from Chicago, United States reported problems with Hero Band III : Screen

  • Apr 05, 2025, 02:37 PM

    a user from Ballybofey, Ireland reported problems with Hero Band III : Not working

  • Mar 30, 2025, 09:46 AM

    a user from Arras, France reported problems with Hero Band III : Not working

  • Mar 18, 2025, 06:42 PM

    a user from Appleton, United States reported problems with Hero Band III : Connection

  • Mar 11, 2025, 02:30 AM

    a user from Kaohsiung, Taiwan reported problems with Hero Band III : Connection

  • Mar 08, 2025, 02:16 AM

    a user from Phoenix, United States reported problems with Hero Band III : Connection

  • Feb 24, 2025, 09:59 AM

    a user from Marseille, France reported problems with Hero Band III : Not working

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