Contact Visible mobile Support
Published by Visible Service, LLC on 2023-12-13 About: Visible gives you unlimited data, talk, text and hotspot for$30/mo with no
annual contracts or hidden fees.
Unlimited data, talk, text and hotspot plus
unlimited calling to Canada and Mexico included
$30/month, taxes and fees
included with the Visible plan.
How to Contact Visible mobile Customer Service/Support
Listed below are our top recommendations on how to get in contact with Visible mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Visible mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
62.86% Contact Match
Developer: Visible Services, LLC
E-Mail: [email protected]
Website: Visit Visible mobile Website
54.05% Contact Match
Developer: Visible Internet, Inc
E-Mail: [email protected]
Website: Visit Visible Internet, Inc Website
More Matches
Get Pricing Info for Visible AlphaContact Visible Alpha! Or Contact Support
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Reported Issues: 26 Comments
By cindi myogeto
9 months agoMy phone can no longer take calls and I cannot call out, showing NO bars, it worked fine for 3 weeks????
By edward Ratcliff
11 months agoi have a sam sung z3 flip phone unlocked verrizon getgew i am trying to get it working on my visible acct, what do i need dto do i need help
By Lois Still
1 year agoI want to cancel my Visable service and go with another service. I can find no information on how to cancel. I am seeing that many many of your customers are very unhappy with this company.
By Auldon Thomas
1 year agoMost inept customer service "Chat" I've ever been on.
By R Pate
1 year agoI ordered the visible plan on Jan 31. a chip was suppose to be shipped to me I paid for it and never recieved it.. Can you Help
By Mark Robinson
1 year agoMy wife's phone has been shut off and I need to pay the bill and get it turned back on. Nothing works.
By ronald hess
1 year agocan not reach anyone at visible
By Carole Eggers
1 year agoCannot activate phone, please activate so I can use my phone. Please help
By Andrew Manuse
1 year agoTried setting up Visible mobile on my two phones tonight. The app and website are showing errors and not working. My number is not ported. I have no eSim card. I don't know how to contact the company or get in touch with them. I feel like I just got robbed. I want my phone service back from Verizon. Avoid Visio! Do not use Visio! It had so much potential with its easy approach and inexpensive service, but I guess money actually does matter. I would much rather pay just a little bit more money so I could actually get phone service.
By Tom Saldana
1 year agoI am trying to update my payment method and the system is not accepting the info. I need resolution otherwise I will cancel my service.
By Mary Gordon
1 year agoThis is a nightmare and this is the WORST customer service ever! I haven't even received the freaking phone yet and this is a fly by night shake down!!! Pissed and disappointed these guys suck!
By Seth Taber
1 year agoI am really disapointed that there isnt a person to talk to about my technical issues or about the returns process. I found it very difficult to find any information to the effect of these issues
By Helen Santha
1 year agoI can't port my phone # from my old carrier to VISIBLE. Calling/disturbing the other carrier when the problem is at Visible. I can't redo some needed changes. Chat/help from Visible is USELESS!
By Anati
1 year agoI upgraded to better service and was sent a new SIM card now my phone does not work I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high. Can you check into this and see if there is anything on your end. Please escalate or I’m going with different service that has phone number for customer service.
By J Plante
1 year agoI waited on a chat request through 25 prior customers to only be cut off half way through the process of trying to import my phone number, as I am getting an error message. I am now number 50 in line to start the process over again. I am not even a customer yet and I am concerned. NO PHONE NUMBER to reach a person. UGGH!
By Debra L Bergh
1 year agowhere is a customer service phone#?? I just changed plans yesterday and cannot get data/internet!!! i did the chat twice today and was promised a call back twice now and never received a call back!! This is ridiculous service !!! Time to cancel after 1 day of no service no call back!
By Sally Fangsrud
1 year agoWe are having problems with our autopay and can't get access for to your system not recognizing out password.
By Denice
1 year agoI need to speak with someone as I I am getting a divorce and my son-law is the one who set up my phone. I need to get it in my name as I love the service an don't want to loose it thank you
By Vickie Harris
1 year agoI am being charged for $108. I sent my old phone into y'all. 2 weeks ago. I want a refund. I don't think I should have to pay that when I sent my old phone in.
By Alfred
2 years agoI started the port over to xfinity last Friday and you guy still have my number what is going on; cancel charges also
By Belle Alspaugh
2 years agoNot sure, but since you updated your system about a month and a half ago or so, I cannot receive calls unless I shut off my wifi service. I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high. Can you check into this and see if there is anything on your end. ( I also have a new customer for you, but need to correct my issue first ). Thank you Belle
By Jesus Accommodate
2 years agoLack of BlackMales in your ads, plus you're a subset of VeRICIN ("Verizon"). Verizon has a track record a horrific as the Indigenous killers, Afrikan serf owners, warmongers, suppliers of Apartheid-israeli occupiers.
By Barbara L Knauff
2 years agoNeed to discontinue my husband's account ph.number 8652509080 he passed away may 27 2021 and no longer need his phone
By Couponscoupons
Has promise . But just isn’t there yet
I really waited as long as i could to write this review because i was hoping once i finally got service active that it would be worth the frustration and time it took to activate . But honestly i can’t say it’s worth it . I switched from A crap company but the service was consistent enough and they run off the exact same network as visible (Verizon towers) . Visible service is very spotty and will randomly just shut off completely on all devices. Also the activation process is soo beyond frustrating but i tried to be patient as I’ve worked for a cell phone company and know the porting and activation is the hardest part , but it is a 50% chance you will get a competent agent when on chat. You will wait 5-25 minutes for an agent to join the chat. I told each agent i talked to EXACTLY what was going on and what needed to be done step by step and unfortunately 50% of agents i talked to had no idea what was going on and HAD to “escalate my case which would take 24-48 hours” and then the other 50% would totally understand and fix the issue. I can’t believe how hard this has been. I finally got 3 lines transferred and this fourth one has been just as bad if not worse. They charge you as soon as you click activate but , the service may not activate til apparently 24-48 hours later that is if you talk to someone that knows what they are doing. Just frustrating. And never assume you will speak with someone on the phone.
By ash.ml
Disappointed
This app reminds me of the prepaid Verizon app: it doesn’t work! I don’t have the excuse of saying it’s my iPhone 6’s fault anymore, as I purchased the 12 mini and Verizon’s apps are still dysfunctional, inconvenient and frustrating. Not like they lack the resources! Their coders need to try using the app themselves to see what the issues are—and fix them! I wonder if they are incompetent, or just don’t care. My phone is running on Visible service with a physical sim (after trying for 2 days to get the esim to work) and the app still has not updated past the get started page where I “see if my phone works” with esim or shop for phones to finance. Luckily my iPhone automatically set up my service, because the directions on the get started page were not applicable as the app did not give me any setup instructions as the website says it should—although I followed the directions to a T. I’ve reinstalled the app several times, restarted my phone numerous times, sign in sign out sign in.... it won’t budge, even after the most recent update that popped up today. Really frustrating. This app is hopefully not the future of phone service as they claim, because it’s a total nightmare. Just glad my service works, I guess I’ll need to go online manually to pay my bill etc. Please fix your app! I really want to like your service.
By RonnieC3
Terrible process
The entire process was terrible. I submitted my application for porting my phone number on a Saturday, received the news from the app that my number is ready to be activated on the Sunday. When I finally received my physical SIM on a Wednesday night, the whole activation process was a nightmare. First, the app wasn’t working like the activation article described to be. So there was no guideline on how to activate, even though my iPhone notified me that my iPhone is activated. Then try calling people, and immediately call fail through. So I have to wait in que for the customer care on the website - waited for about 15 min. Then the customer care looked into my case and told me the hold up was my old carrier just approved my transfer so is going to take 24 hours to it to complete. Little did they know, I was on the phone with my old carrier verifying that information. The old carrier told me my phone number is ready to port any time, and he didn’t see any transfer request on my number. So I honesty don’t know which party is giving me incorrect information. As I am typing out this review, my phone is still not working. Was told my phone should be working in 2-5 hours (which is how long it takes for them to complete the transfer). Honesty, I kinda regret taking the recommendation from my friend about this service.
Have a Problem with Visible mobile? Report Issue
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Why should I report an Issue with Visible mobile?
- Pulling issues faced by users like you is a good way to draw attention of Visible mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Visible mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Visible mobile.
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