Contact Visible mobile Support
Company Name: Visible Service, LLC
About: Visible Alpha delivers a data and analytics platform with comparable forecast models from the
world's leading equity analysts.
Headquarters: New York, New York, United States.
Visible mobile Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: phoneserviceinanapp@gmail.com
Website: 🌍 Visit Visible Phone Service Website
Developer: Visible Services, LLC
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26 Most reported problems 😔💔
My phone can no longer take calls and I cannot call out, showing NO bars, it worked fine for 3 weeks????
i have a sam sung z3 flip phone unlocked verrizon getgew i am trying to get it working on my visible acct, what do i need dto do i need help
I want to cancel my Visable service and go with another service. I can find no information on how to cancel. I am seeing that many many of your customers are very unhappy with this company.
Most inept customer service "Chat" I've ever been on.
I ordered the visible plan on Jan 31. a chip was suppose to be shipped to me I paid for it and never recieved it.. Can you Help
My wife's phone has been shut off and I need to pay the bill and get it turned back on. Nothing works.
can not reach anyone at visible
Cannot activate phone, please activate so I can use my phone. Please help
Tried setting up Visible mobile on my two phones tonight. The app and website are showing errors and not working. My number is not ported. I have no eSim card. I don't know how to contact the company or get in touch with them. I feel like I just got robbed. I want my phone service back from Verizon. Avoid Visio! Do not use Visio! It had so much potential with its easy approach and inexpensive service, but I guess money actually does matter. I would much rather pay just a little bit more money so I could actually get phone service.
I am trying to update my payment method and the system is not accepting the info. I need resolution otherwise I will cancel my service.
This is a nightmare and this is the WORST customer service ever! I haven't even received the freaking phone yet and this is a fly by night shake down!!! Pissed and disappointed these guys suck!
I am really disapointed that there isnt a person to talk to about my technical issues or about the returns process. I found it very difficult to find any information to the effect of these issues
I can't port my phone # from my old carrier to VISIBLE. Calling/disturbing the other carrier when the problem is at Visible. I can't redo some needed changes. Chat/help from Visible is USELESS!
I upgraded to better service and was sent a new SIM card now my phone does not work I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high. Can you check into this and see if there is anything on your end. Please escalate or I’m going with different service that has phone number for customer service.
I waited on a chat request through 25 prior customers to only be cut off half way through the process of trying to import my phone number, as I am getting an error message. I am now number 50 in line to start the process over again. I am not even a customer yet and I am concerned. NO PHONE NUMBER to reach a person. UGGH!
where is a customer service phone#?? I just changed plans yesterday and cannot get data/internet!!! i did the chat twice today and was promised a call back twice now and never received a call back!! This is ridiculous service !!! Time to cancel after 1 day of no service no call back!
We are having problems with our autopay and can't get access for to your system not recognizing out password.
I need to speak with someone as I I am getting a divorce and my son-law is the one who set up my phone. I need to get it in my name as I love the service an don't want to loose it thank you
I am being charged for $108. I sent my old phone into y'all. 2 weeks ago. I want a refund. I don't think I should have to pay that when I sent my old phone in.
I started the port over to xfinity last Friday and you guy still have my number what is going on; cancel charges also
Not sure, but since you updated your system about a month and a half ago or so, I cannot receive calls unless I shut off my wifi service. I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high. Can you check into this and see if there is anything on your end. ( I also have a new customer for you, but need to correct my issue first ). Thank you Belle
Lack of BlackMales in your ads, plus you're a subset of VeRICIN ("Verizon"). Verizon has a track record a horrific as the Indigenous killers, Afrikan serf owners, warmongers, suppliers of Apartheid-israeli occupiers.
Need to discontinue my husband's account ph.number 8652509080 he passed away may 27 2021 and no longer need his phone
Scam Artists
by Holdenplulp
Don’t be fooled! They are quick to take your money, but when they make a mistake it only effects you! I had to buy a new phone from them because mine didn’t work on their service. I spent all week trying to activate the phone they sent, doing weird ‘troubleshooting’ like turning airplane mode on and off, factory reset, etc. then they would escalate the problem to a specialist which took a day or two to resolve without fixing the problem. it took at least 7 times during 4 days of going on the chat until someone realized visible sent me a phone that isn’t compatible with their service. They said I had to ship the phone back, wait until they received it in the mail, THEN WAIT 3-5 business days for the return to process THEN BUY ANOTHER PHONE. God forbid they own up to their mistake and fix it themselves! They had the audacity to tell me to make a fake account TO SPEND MORE MONEY AND BUY ANOTHER PHONE WHILE I WAIT!!!!!!! This is such a SCAM! I should not have to wait what will be 3 weeks to have a phone again! I can’t even afford to go elsewhere until this stupid refund process ends! Thanks for messing up my life and time. Single struggling moms can’t afford to waste hours on chat and weeks for a working phone! I swear if something happens to my kid and he can’t reach me BECAUSE I DONT HAVE A PHONE...
No internet service or data
by Vw_wildman
The first few months were good, and now over the last month I have very poor internet and data. Typically running below 4Mbps, and frequently being measured in KBPS no way to call is a problem when you can’t connect to the internet meaning their app chat doesn’t work. I run between no bars to 2 to 3 and sometimes 4 ironically the worst service is when my device is reading 4 bars. I’ve requested call backs that never come, I receive emails daily with no information. Being on Verizon towers who claim to have the best network, well friends who have Verizon wireless have the same issue at my house. I live in a mid size city with a lot of available towers however the service is weak all around. At this point Visible has provided no solutions, no service, no credit and very poor communication. Based on this being an issue for weeks is inexcusable to not have some answers. I guess like Verizon visible over promises and under delivers! $40 a month is great, however none of my streaming services work, Apple Music is a problem, I’m wasting a lot of time and money not to mention the damages to my business needs as there are no high speed internet options. Much to improve time to find a new carrier.
Has promise . But just isn’t there yet
by Couponscoupons
I really waited as long as i could to write this review because i was hoping once i finally got service active that it would be worth the frustration and time it took to activate . But honestly i can’t say it’s worth it . I switched from
A crap company but the service was consistent enough and they run off the exact same network as visible (Verizon towers) . Visible service is very spotty and will randomly just shut off completely on all devices.
Also the activation process is soo beyond frustrating but i tried to be patient as I’ve worked for a cell phone company and know the porting and activation is the hardest part , but it is a 50% chance you will get a competent agent when on chat. You will wait 5-25 minutes for an agent to join the chat. I told each agent i talked to EXACTLY what was going on and what needed to be done step by step and unfortunately 50% of agents i talked to had no idea what was going on and HAD to “escalate my case which would take 24-48 hours” and then the other 50% would totally understand and fix the issue.
I can’t believe how hard this has been. I finally got 3 lines transferred and this fourth one has been just as bad if not worse. They charge you as soon as you click activate but , the service may not activate til apparently 24-48 hours later that is if you talk to someone that knows what they are doing. Just frustrating. And never assume you will speak with someone on the phone.
Have a Problem with Visible mobile? Report Issue
Why should I report an Issue with Visible mobile?
- Pulling issues faced by users like you is a good way to draw attention of Visible mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Visible mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Visible mobile.
