Contact Weill Cornell Medicine Support

by Izzydaman

Because of this messed up separate app that they had to break off from the my chart, it cost me I miss an important doctors appointment which I had to reschedule which the next one is about s month from now. I don’t know why they created this app. My chart is my chart...
They should completely remove this app and go back to only using my chart for everything including telehealth calls. Don’t know why I have to have separate app which doesn’t work for a telehealth call?!

by AnonymousNYCLES

Read it: ‘Vaccine Passport’ is advertised as a function. I looked for it: I could not find it. Using this app’s inexplicably primitive email function, I asked WCM’s technical-support where I could find it & how I could use it. In reply (several days later), WCM’s staff wrote
”As of right now, this is not a feature within the organization, so you will not be able to see a Vaccine Passport on your app.” ... What?

WCM’s email function in this app does not permit attachments larger than a certain size, but WCM does not specify what that size is. Also, it does not permit one to save draft email messages.

WCM’s promises at least the functions of a ‘vaccine passport’ & an email system that facilitates communication between its patients & staff. It fails to deliver either.

by Stpdwrkg

I loved this app — until yesterday when I was presented with new terms of service. I hit accept and the app pops me back to the login page. Rinse repeat. and deleting and reinstalling didn’t help. But the worst part is that there is NO tech support available. The faq page for “support” is useless. I need to communicate with my doctor asap and it’s critical to get this back up but I don’t know where or how to talk to someone to fix this. Argh!!