KADES app not working? crashes or has problems?

KADES Status

Last Updated on 2024-08-07 by Emniyet Genel Müdürlüğü

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Common KADES Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KADES app on iOS and Android devices. Solve all KADES app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KADES iPhone Issues and Solutions

KADES iOS app crashes, not working, errors
KADES iOS app network issues
KADES on iOS has black/white screen

KADES Android App Issues and Solutions

KADES has errors/crashing/not working
KADES server network connectivity issues
KADES has black screen

KADES iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KADES app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KADES app crashes or not working on Iphone (iOS):

Close and restart the KADES app on iPhone
Update KADES app to the Latest Version for iOS
Uninstall and reinstall KADES iPhone app
Update your iPhone to the latest iOS version

Fix KADES on iPhone unable to connect to server/internet connection issues::

To resolve KADES network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KADES black/white screen (blank screen) on iPhone:

Follow the KADES iOS app troubleshooting guide Here →

KADES Android App Issues and Solutions

Fix KADES not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KADES app issues:

Force Stop the KADES App
1. On android, goto "Settings" » click KADES app. » click "Force Stop".

Update KADES to the latest version on PlayStore

Clear KADES App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KADES app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KADES.

Fix KADES unable to contact server/ KADES internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KADES » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KADES » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KADES on android.

Solve KADES black/white screens issue on Android:

Follow the KADES android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Emniyet Genel Müdürlüğü, developers of KADES.