Contact Rally Coach Support

by Hodgesrn

So disappointed in the way this company has handled their transition to a “new digital platform”. I’ve been using this program for about seven months now and have seen some great successes and was really happy with the program, however they’ve now decided to change up the app and site and I’ve been told I have to start over from the beginning and that most of my info, including previous weight loss, saved recipes, progress photos, and other important information will be lost and not be carried over to the new program. Even knowing all this I decided to still give it a chance and try it out and hoped it would be worth it, it is not! The new app is absolutely terrible and I’m now not sure I’ll even complete the program. I don’t feel the new app is very user friendly or intuitive at all. It is much worse than the old platform that they used. Only highlight was it syncs better with Fitbit now which is helpful for me. Other than that not sure it is worth it to continue with the program when I could just use another calorie tracker that would be easier to use or maybe try Noom. Very disappointed in Real Appeal and Rally!

by Meezaleeza

This app does not include the analysis, macros and the ability to easily track foods with the food scale they send to you. The only options are portions of servings...no grams, cups, ounces, tsp or tbsp measurements. You can’t track important things like sodium and cholesterol. When I brought this up to my coach and the call center it was suggested that I use another app for those....so why use this one? It’s not user friendly like the older version. The program was amazing when I started in February 2019 and I lost 20 pounds in a few months but now the app is a hassle, the Coach doesn’t seem to care unless you are a newbie that is unaware of the changes and my weight loss has come to a plateau. I have been put back to the beginning of the program due to the “upgrade” so nothing is new. I am someone that encouraged all of my co-workers to join and they were inspired by my progress but now I’m so disappointed I can’t think of a reason to continue. Real Appeal you had an amazing program/product in the beginning but this “digital platform” was a horrible idea.

by Lapeer Girl

I miss tracking my water from the old app. Yes, I can do it with the food track option but this doesn’t show the tally type symbols that give a quick visual total like the old app. Also, I miss seeing the full graphs of my progress for weight loss, calorie intake, exercise, etc. Those quick visuals were SO motivating! (Can’t look back at weight loss more than one month in the new app) The new app won’t link to my Fitbit and does not track any other types of activity except for steps AND does not let you enter step totals manually. New app’s food tracker is not as easy to use and has less food in the data base. (More work!)
Soooo Unfortunately I find that I am gaining weight back with this new digital platform because all the cool tools I relied on for 6 months are less useful (food tracker) or have been totally taken away (progress, water and activity trackers, class and leader). What a bummer!! You advertised that the new platform is “So much more” but so far it’s so much LESS. Looks like you rushed the launch.😔