Contact My Diet Coach Support

by KleinenRabe

I spent a lot of time choosing a weight loss app 2 years ago. I chose this one because it was so unique and kind of fun. I loved the panic button and being able to click a certain topic to read through help for particular challenges. I loved seeing my avatar get smaller and dressing my avatar. I also liked seeing the chart of my numbers slowly moving down. Now it is exactly like all the other apps. No fun at all. The change happened just when my annual subscription renewed - so I am definitely going to try to get a refund. My guess is that the change happened because the shrinking avatars could have been perceived as “body shaming” but if I choose that as a motivation - it’s my choice to want to see my body get smaller- not something someone else was forcing on me. This new app doesn’t offer anything I couldn’t get for free on other apps. Hopefully I can find another one that has some silliness and fun because diet coach just removed all the fun and personality from the app. Too bad - it was fun to use something creative. Thankfully I did save my data.

by Can Do Tammy

I’m revising my review because of poor customer support. For several months at several times I have tried contacting customer service. I receive a confirmation text that they received my text but nothing further to help resolve my issue. I tried the apps suggestions for no longer receiving notifications. None of the suggestions worked. The notifications for me was a big help in my weight loss journey. Without the notifications it put me in charge of searching for motivation vehement the notifications worked the program would notify me at the times I had requested. Without the notifications there is no reason to pay for the app. It was a combination of a lot of good motivational features that kept me using it for 424 days. I’m very sad to go but I’m only occasionally using the app without the notifications. I’m leaving my old review so that you can see the great features it has if they would fix there lack of customer support. ——-here is my old review——-Best app I’ve used for motivation. It has lots of different ways to be motivated plus reminders so you don’t forget your promises to yourself. Definitely try it. You won’t regret it. The only thing I’m not crazy about is that it doesn’t sinc with weight watchers. I’m a weight watchers member so in order to see patterns in eating and the emotional note I made in this app I need to input my food twice or toggle between the two apps. Even with this the app is still fantastic!!!

by Ashflo

This new update is absolutely nothing like the old app. It’s now like every other calorie counter app on the planet. I lost 25 lbs with the previous version! I loved the avatar (more than I ever thought I would!), earning rewards, setting motivational reminders, and doing the challenges. Also, you used to be able to set how many cals you wanted to consume in a day. The new version sets your calorie limit. I’ve had to say I’m 4’5 - I’m 5’9 - to have the new version show me 1550 cals which is still more than I want to consume right now.

I’m super disappointed with this new update and wish they would have just changed a couple things in the previous version - not earning as many reward points so it’s more challenging, adding more food to their database, updating the clothes, and allowing you to change your motivational quote that shows on the home page. This new version is 100% different. I feel sad bc I haven’t used the app in a week, and I’ve already gained a couple of pounds. Sigh….

Also, I emailed them twice about two separate issues several months ago, and I still haven’t received anything back. LOL. They obviously don’t listen to their customers or care much about them. This version has to go. I won’t renew or use the app again. So disappointed!