Contact Vova Support

Like others I ordered lashes and never received them. I ordered them over 2 months ago. When I told vova i didn’t received them, they continued to say I did then they told me to call my local post office when I did it was delivered to some other address even though it was not mine they still continued to say it was delivered and they refused to give me a refund. So I made a mistake and reordered the same product but I only got refunded for 3 of my items instead of 4. I use to love this app especially because they did not charge shipping and I bragged to lots of people I know but now it does charge shipping not to mention that a lot of the products are expensive even more than the products at the store. Then they promised for you to get your stuff in 15 days but has not happened. This app use to be better than wish Ali express and others because of the No shipping charges but now they have gone down. Now it’s back to finding another reasonable app where they don’t charge shipping!

I bought three items of their auction house that were available at first they told me to go to the price section and pay for them which I already have done next day tell me to contact support which I did and gave them all three order numbers they told me to write out a review report and now this morning they tell me all products are sold out this place is the biggest ripoff I have ever seen they like to give you coupons to make up for it they give you a three dollar coupon but you have to spend $30 to use it I’ll give you a two dollar coupon and you have to spend $20 to use it and then they’ll give you a $1 coupon and they want you to spend $10 to use that coupon this place I don’t know how they have the rating they do because they absolutely are terrible been dealing with this for over a week

I only downloaded this app because my friend sent me a link. It said that I would receive “crystals” for downloading it via the link and so would my friend. These crystals are used to redeem “freebies”. I downloaded it and registered from the link and I didn’t receive anything. I also sent a link to another friend and again, got nothing for that. I contacted them about it and they told me that they were sorry I was having a problem, but they have the right to take crystals away for people misusing their app. This confused the absolute hell out of me, because I hadn’t even heard of the app before the link that my friend sent me. Basically, all the free stuff is false advertising. Rude customer service as well. They didn’t even give my account a second look to see that they were screwing 3 people over now.