MyLATITUDE Reviews

MyLATITUDE Reviews

Published by on 2022-09-14

🏷️ About: The MyLATITUDE™ Patient App is a free app designed for Boston Scientific patients who use the LATITUDE™ NXT Communicator. The app helps patients set up their communicator and understand its status lights. It also provides information about the status of the communicator for Boston Scientific patients. However, the app is not intended to replace the patient manual, and patients are advised to refer to their LATITUDE Patient Manual or call LATITUDE Customer Support if they have any questions.


     


Overall Customer Experience 😎


👿🤬😠 Negative experience
65.9%

😎👌🔥 Positive experience
20.5%

🙄💅🫥 Neutral
13.6%

~ from Justuseapp.com NLP analysis of 86 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

-Provides peace of mind to family when living far away

-Easy to set up

-Boston Scientific makes amazing products



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

2.7 out of 5

Waste of time

2022-05-22

MyLATITUDE is useless. It tells nothing that you don’t already know. MyLATITUDE says that to get more information you have to enter the model and serial number of your pacemaker. What’s the more information that it’s’ going to give you? The model number and serial number of your pacemaker. I was hoping to be able to tell when the last time my pacemaker uploaded data to the doctors office, when is the next time it is scheduled to do so, what is the condition of the battery? MyLATITUDE tells you nothing that you haven’t already told it.

Don’t Bother Downloading

2022-06-23

I see no reason to download MyLATITUDE since it provides no additional data other than (1) if your monitor is communicating with your doctor and (2) the battery status of your implant. That’s it- nothing more... what a waste... MyLATITUDE could do so much more!

Deflated

2022-07-24

I thought it would provide information on the previous days’ results much like my crap app. It really is of little use. It is little more than a product manual.

No HIPAA protection for your PHI

2022-08-25

WARNING: Read the user agreement. You sign away your HIPAA privacy rights when you agree to the Boston Scientific Latitude user agreement. You give Boston Scientific permanent ownership of your cardiac data (“output of algorithms”). Understand what you are agreeing to - the user agreement is misleading.

Just an online manual

2022-09-26

MyLATITUDE is basically nothing more than a manual, and not a great one at that. Even though it asks for your device serial number and your personal information, it doesn’t actually tell you if your device is working, what your last check in looked like, battery status, anything. There’s literally no reason I can see for it to even ask for your personal information, and worst case it’s yet another place that data could be hacked. What’s the point?

So much potential so little realized

2022-10-27

How can BS create such a complex device like an ICD and yet have an app that is near juvenile at best?
By design or by fault, there is so much potential as to what MyLATITUDE can do that is not utilized.
It doesn’t tell the status of the implant or the results of any communications.
No historical record of communications sent to monitoring center/doctor.
And those are just a few of the harmless features that could be added.
Overall I give it a 1-star coz I can’t go any lower.

Update took away my security

2022-11-28

MyLATITUDE used to let me know that my transmissions were received and everything is “in the green”. After the “update”, it is just a colorful sales brochure for the communicator. I thought BS was better than this, but I guess they are just BS.

Please show data

2022-12-29

Was prompted to download MyLATITUDE to see data regarding my ICD. App shows last transmission and next scheduled transmission with three green categories. Would like to see much more data if possible such as a battery meter (like a fuel gauge), pacing percentages, max and heart rate, and therapy count.

App Usefulness

2023-01-30

I am very disappointed with the lack of I formation available to me. I expected to be able to see the information sent to my physician’s office.

4G Communicator

2023-03-03

Just installed my new 4G communicator per instructions provided. Setup was successful. With the new communicator were instructions to download the this app Patient App. It plainly stated that MyLATITUDE will provide information for various things such as ICD battery status, connection status, as well as scheduled transmissions information. So far I have found nothing but basic information about the communicator. Maybe I am doing something wrong or is MyLATITUDE just a joke.

Waste of time

2023-04-01

Learned nothing with this. Have a samsung smartphone only for use with this ICM (implanted cardiac monitor) with this Lux ICM system and not the “communicator” MyLATITUDE references. No online support for the smartphone and no weekend support at Boston Scientific at this time. Did put in device and model number and expected some info. Got nothing about my device! Gave 1 star as couldn’t give 0.

Not even an app!

2023-05-03

What is the point of this? It does NOTHING! It provides no information, has no functionality and no communication capability. It has less value than an out-of-date static web page. What is the intended purpose of it, other than for Boston Scientific to say that they “have an app”.

Where is my data

2023-06-03

I want to see MY data. If Fitbit, Apple Watch etc can show me all of this information why can’t my implanted device? I should be getting the most real time accurate data possible. Let’s go Boston Scientific! Free my data.

Date selector BUG

2023-07-05

Day selector is off by one. Select your birthday and save then it displays the next day which results in NO data displayed from Latitude unit. When I entered my birthday one day less then my Latitude unit responded. MAJOR BUG!!!

Only tells you what the Communicator does

2023-08-05

Basically a waste of time and effort. MyLATITUDE only shows that your communicator is working there is no data read out at all.
The same information that you get by looking at the lights on the communicator.
Really wish I could see my real data

Money out?

2023-09-06

Did Medicare pay for this machine and all communications?
Having hard time getting hold of Medicare
Want to be sure it costs me nothing since Dr ordered this

Latitude app

2023-10-08

All around ok but leaves off the most important thing, battery life left!

Easy to Use!

2023-11-08

I love that I didn’t have to call customer service to help set up my communicator. It was easy to follow and saved me time!!

Great product

2023-12-10

Boston scientific makes amazing products

Peace of mind

2024-01-10

It is great to be able to provide peace of mind to family when who live far away that my grandmothers monitor is working appropriately and to know when her data has sent to the physician!



Is MyLATITUDE Safe? 🤗🙏


Yes. MyLATITUDE is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 86 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for MyLATITUDE Is 23.7/100.


Is MyLATITUDE Legit? 💯


Yes. MyLATITUDE is legit, but not 100% legit to us. This conclusion was arrived at by running over 86 MyLATITUDE User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MyLATITUDE Is 39.5/100..


Is MyLATITUDE not working? 🚨


MyLATITUDE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with MyLATITUDE? Post a Review




Features

- Guides patients through the setup of their LATITUDE™ NXT Communicator

- Helps patients understand the status lights of their communicator

- Provides information about the status of the communicator for Boston Scientific patients

- Not intended to replace the patient manual

- Patients are advised to refer to their LATITUDE Patient Manual or call LATITUDE Customer Support if they have any questions.

  Customer Service/Support
Developer:
Boston Scientific