MyLATITUDE app not working? crashes or has problems?

MyLATITUDE Status


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⚠️ Most reported problems ⚠️

Screen
50.0%

Something else
50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyLATITUDE Problems 😠👌🔥

-App tells nothing that you don’t already know

-Does not provide more information than the model and serial number of the pacemaker

-Does not tell if the device is working, last check in, battery status, etc.

-Asks for personal information without providing any benefit

-Could be a potential security risk

  1 Reported Issues: 😵🆘🛟🚨📢

Derek Loring
2023-04-12

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Common MyLATITUDE Problems & Solutions. Troubleshooting Guide

     


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Boston Scientific, developers of MyLATITUDE.


Verified email ✔✔

E-Mail: webmaster@bostonscientific.com

Website: 🌍 Visit MyLATITUDE Website

Privacy Policy: http://www.bostonscientific.com/privacy

Developer: Boston Scientific, Inc.




About this app

MyLATITUDE also provides information about the status of your Communicator if you are a Boston Scientific patient. this app™ is not intended to replace your Patient Manual.  The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.  Save time and avoid a call to Customer Support. this app™ can guide you through the setup of your LATITUDE™ NXT Communicator, as well as help you understand the status lights.  The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  The Communicator is not for use with any pulse generator other than a Boston Scientific device.  MyLATITUDE is intended primarily for Boston Scientific patients who utilize the LATITUDE™ NXT Communicator.  LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.  You should be at least 36 inches (3 ft. ) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  The Communicator is designed to operate on standard telephone lines like those found in most homes.  Please refer to your LATITUDE Patient Manual or call LATITUDE Customer Support if you have questions.  It is very important that the Communicator remain plugged into the power outlet.  The Communicator does not provide continuous monitoring.  The LATITUDE Patient Management system is not intended to assist with medical emergencies.