Contact MyLATITUDE

Contact MyLATITUDE Support

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About: Download the latest version of the MyLATITUDE™ Patient App for free! This app
is intended primarily for Boston Scientific patients who utilize the LATITUDE™
NXT Communicator. Save time and avoid a call to Customer Support.



How to Contact MyLATITUDE Customer Service/Support

MyLATITUDE Contact Information

Listed below are our top recommendations on how to get in contact with MyLATITUDE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyLATITUDE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: Boston Scientific, Inc.

E-Mail: [email protected]

Website: Visit MyLATITUDE Website

57.14% Contact Match

Developer: Expact Apps

E-Mail: [email protected]

Website: Visit Expact Apps Website








Reported Issues: 4 Comments

2.7 out of 5

By Joseph R Fain Jr

1 year ago

I just wanted you to know I went to Walgreens to send back my defective latitude via Fed Ex. You have ordered me a new one, just have to wait My concern with Walgreens, is they didn't give me a receipt or anything to show I am sending it back to you. They just text me that if I wanted to keep on getting messages from them....but nothing about the box or numbers? I took a picture of the box with the address label facing out and next to the Fed Ex sign on counter. I wanted to download the picture on here, but I can't. Please email me back that you got this and are aware of my problem---Thanks

By GTCGreg


Waste of time

This app is useless. It tells nothing that you don’t already know. The app says that to get more information you have to enter the model and serial number of your pacemaker. What’s the more information that it’s’ going to give you? The model number and serial number of your pacemaker. I was hoping to be able to tell when the last time my pacemaker uploaded data to the doctors office, when is the next time it is scheduled to do so, what is the condition of the battery? This app tells you nothing that you haven’t already told it.



By AndyN12345


Just an online manual

This app is basically nothing more than a manual, and not a great one at that. Even though it asks for your device serial number and your personal information, it doesn’t actually tell you if your device is working, what your last check in looked like, battery status, anything. There’s literally no reason I can see for it to even ask for your personal information, and worst case it’s yet another place that data could be hacked. What’s the point?



By paposteve


4G Communicator

Just installed my new 4G communicator per instructions provided. Setup was successful. With the new communicator were instructions to download the MyLatitude Patient App. It plainly stated that the app will provide information for various things such as ICD battery status, connection status, as well as scheduled transmissions information. So far I have found nothing but basic information about the communicator. Maybe I am doing something wrong or is this app just a joke.




Have a Problem with MyLATITUDE? Report Issue

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Why should I report an Issue with MyLATITUDE?

  1. Pulling issues faced by users like you is a good way to draw attention of MyLATITUDE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a MyLATITUDE customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyLATITUDE.


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