Microsoft Whiteboard Status

Last Updated on 2025-12-15 by Microsoft Corporation

I have a problem with Microsoft Whiteboard

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User reports:
No current problems

- Undo action automatically selects last image inserted

- No locking screen in place feature

- No lasso selection for objects

- No language support

- Bright white border along the top

- Eraser no longer “dynamically” erases strokes

- Sometimes unable to draw with selected tool

- No double tap support for Apple Pencil

Rob Fleming 2022-09-14

Error message opening a board via the Whiteboard mobile app

David 2022-08-19

iPad Whiteboard app will crash and will keep crashing when rebooting. iPad latest os

Ibrahim Namdar 2022-04-14

Microsoft Whiteboard crashes while using for Android 7.1.2.

Alejandro Hoese 2022-04-12

The new app is simply bad. Please, let the users decide what version to use.

Showing 1-4 of 4 reported issues:

Common Microsoft Whiteboard Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Microsoft Whiteboard network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Microsoft Whiteboard App
1. On android, goto Settings » Microsoft Whiteboard » click [Force Stop]

Clear Microsoft Whiteboard App Cache and Data:
1. On android, goto Settings » Apps » Microsoft Whiteboard » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Microsoft Whiteboard.

On android, goto Settings » Apps or Manage Apps tab.
Click Microsoft Whiteboard » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Microsoft Whiteboard » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Microsoft Whiteboard