Contact Microsoft Whiteboard Support

by Elentrepreneur123

I was excited for the new whiteboard since it has been the best of all whiteboard apps on iPad. Unfortunately, the new update missed its mark. I use the whiteboard with a dark background, and now there is a bright white border along the top that I can’t get rid of (instead of the whiteboard area simply being full screen). On top of that, the eraser no longer “dynamically” erases strokes, it erases full lines at a time, which is a HUGE problem. Another problem is that sometimes when selecting a tool, I am unable to draw with it until I perform some magic steps to get it working again. Lastly, there is still no double tap support for Apple Pencil. Until these things are fixed, looks like I’m back to searching for a new whiteboard app that is functional and doesn’t require a subscription service to use.

by Toenailsmgee

This app used to be awesome. I used it for tutoring, for demonstrations at work, and for group work at school. I especially used it to write or draw on my iPad to show things to viewers using a computer.

Since the update it is unusable. It reads your hand when trying to write. It often doesn’t read my pencil, the eraser function is dumbed down. It used to be that when you erased quickly the eraser got bigger to erase larger areas. Now, it just erases small areas or the entire page with zero control or in between.

The way it writes the lines is not like regular pen and ink like it used to feel. Instead, the line feels like it is clinging to your pen which often causes strange mistakes in writing or drawing. This exists on 3 tested iPads with 3 different apple pencils.

This update ruined whiteboard and has made it unusable. I can no longer use it todo ANYTHING I used to use it for. I wish I could revert back to the old version because this new updated version makes it feel like an app designed by a novice developer where it is riddled with bugs and terrible functionality, instead of a program designed by one of the largest tech companies on the planet.

by Jcaprino

I tried… I tried to make this at work and give Microsoft another chance. But as usual they failed, offering an extremely glitchy application, and no ability to export my whiteboards to a vector format so they are all very low quality pictures. Don’t waste your time, instead pay for a really good app like GoodNotes 5.

I wish I would’ve found that out before. Note I do not work for GoodNotes five I am just telling you that after probably 12 to 15 hours of work on the free Whiteboard app, I finally gave up because I was having toRestart the app so many times and I cannot export to a good format. I finally pulled the trigger and bought good notes five and it is excellent should have done that from the start.