REVE Chat app not working? crashes or has problems?

REVE Chat Status

Last Updated on 2024-07-13 by REVE CHAT PTE. LTD.

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Common REVE Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot REVE Chat app on iOS and Android devices. Solve all REVE Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

REVE Chat iPhone Issues and Solutions

REVE Chat iOS app crashes, not working, errors
REVE Chat iOS app network issues
REVE Chat on iOS has black/white screen

REVE Chat Android App Issues and Solutions

REVE Chat has errors/crashing/not working
REVE Chat server network connectivity issues
REVE Chat has black screen

REVE Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever REVE Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix REVE Chat app crashes or not working on Iphone (iOS):

Close and restart the REVE Chat app on iPhone
Update REVE Chat app to the Latest Version for iOS
Uninstall and reinstall REVE Chat iPhone app
Update your iPhone to the latest iOS version

Fix REVE Chat on iPhone unable to connect to server/internet connection issues::

To resolve REVE Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix REVE Chat black/white screen (blank screen) on iPhone:

Follow the REVE Chat iOS app troubleshooting guide Here →

REVE Chat Android App Issues and Solutions

Fix REVE Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent REVE Chat app issues:

Force Stop the REVE Chat App
1. On android, goto "Settings" » click REVE Chat app. » click "Force Stop".

Update REVE Chat to the latest version on PlayStore

Clear REVE Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "REVE Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch REVE Chat.

Fix REVE Chat unable to contact server/ REVE Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click REVE Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got REVE Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch REVE Chat on android.

Solve REVE Chat black/white screens issue on Android:

Follow the REVE Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at REVE CHAT PTE. LTD., developers of REVE Chat.

About this app

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. • Proactive Chat: Proactively engage with the website visitors for offering instant assistance and increase your chances of more sales. • Visitor Initiated Chat: Visitor can send chat request which will be routed to available agent. • File Transfer: Visitor and agent can send png, jpg, pdf, txt file among themselves. Maximum file size is 10MB. • Visitor Info: Agent can see visitor information details. • Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers. • Chat History: Agent can see chat history of currently engaged visitor. • Chat Transfer: One agent can transfer his chat to another agent. • Audio/Video Chat: Agent can easily interact with visitors via audio/video call.