Contact Nokia WiFi Support

by David O AU

App is very limited. Single unit setup worked fine, but the wifi mesh provides lower performance, much lower. Positioning and setup of additional unit is frustrating. I ended up using another switch to have all of the Beacons connected over Ethernet backhaul which performs well. I have found that moving about the house, sometimes the connection will not switch between Beacons (e.g. going upstairs to downstairs) so I turn off and turn back on wifi. The software is extremely limited and it appears there are no updates planned. No bridge mode, no ability to rename devices. What I would call standard features for any system I have owned in the last 10-15 years. Support is non-existent and they are obviously given the job of pushing all support tickets away (I.e. get support where you bought it from) even though I bought these units NEW from an online store. Very very disappointing, and the software hobbled what would otherwise be a great product. All of the high star reviews appear to be from a Click Farm as they have limited supporting commentary for their rating.

by Niahlate

I just had fiber internet installed less than 6 hours ago, and was given the Nokia Beacon g6. The device itself seems fine, however, the app is completely garbage. I was in the app completely fine, and left it temporarily, I went to use the app about 4 hours later to install another beacon to put closer to my garage to get my security cameras back up online. The app just keeps telling me that I have NO internet and that I need to connect to the internet. Except, I have internet, I contacted my provider to confirm as well, it’s connected to ALL my devices except for the ones on my garage as I can’t add a new beacon nor change my passwords and network name being the APP doesn’t work. I was given the number from my provider to contact Nokia but they are in FINLAND, so I would have to add international calling, which I refuse to do as it costs too much, not to mention time zone issues!!!! This has been a nightmare!! Nokia used to be so good, wth happened?!

by @@steve@@

Actually, when the app worked if was fine. It was easy to set up and use. The problem is that it doesn’t want to stay working. A week after installing and using the app I got the message “Can’t find your Nokia device. You must be connected to your Nokia WiFi network to use this app. Please check your WiFi settings on your phone.”
Oddly enough the WiFi settings on my phone say that I am on my Nokia WiFi.
I’ve tried uninstalling and reinstalling app. That doesn’t work. The only way to get app working again is to turn off Nokia device and to turn it back on. This seems like a ridiculous way to get an app to work.