Contact Poplin Support

by Reece'

The first sudster we had was amazing. She was so thorough, clothes smelled lovely & were separated in such a thoughtful way. We also didn’t receive any one else’s laundry. The third time - things went down hill. The sudster was ok to communicate with - but they mentioned having a *personal assistant* - which wasn’t an issue during communication - but when we received our laundry - we had to travel the next day so we only grabbed what we needed but we quickly started to notice other people’s belongings. I immediately let SudShare know - they did nothing - they never responded. When we came back from vacation we went through the rest of our bags & noticed a lot more clothes, towels, scarves, etc that didn’t belong to us! Reached out to SudShare *again* to address the issue. Nothing. We now have realized items we are missing & we’re wondering who has our belongings. The items clearly weren’t tagged & weren’t separated from other orders - which is “SudShares promise” It’s a shame because we love the service & had 2 good experiences but at this point - without reliable customer service (email only with no response) & with a time limit on when you can claim items are lost - I am now in search of competitors & can’t recommend SudShare since they don’t stand by their work. You also can’t change your rating after a certain period of time which means you can’t go in & block a sudster.

by NiaSDC 37

This company is a shady, unprofessional, unreliable sham. My first load with them was brought back unclean and sloppily “folded”. They would only offer a credit, not a refund. The second time I tried to use them, my laundry was not picked up at all. They still refused a refund but tried to make me try their service for a THIRD time despite 100% of my experiences with them being absolute disasters. The date they selected wouldn’t have worked for my travel schedule. But they persisted. It’s absurd.

Later, my concierge called and told me that some…person with his pants sagging well below his underwear came to the lobby and said he was “here to pick up somebody’s laundry”. She said that was not quite enough information and asked if he had a name. “Nah”, he said. She asked what company he was with and he said “That don’t matter.” At which point the building manager intervened to explain that in fact it did matter because the concierge keeps records of instructions left by residents and he could look it up by company name or customer/resident name but he couldn’t give clothes to an unidentified person who had neither. The person left. By combing their records my building staff was able to deduce that I was the only person in the building who’d left laundry downstairs and instructions with them, whose laundry had not been picked up. So it was SudShare. Absurd. Beneath me. Done.

by Maliks Express

Hi Last 2 Occasions Of Using This Service My Last Order Came Back Short And I’m Missing Clothes, Also Upon Delivery By Sudser A Hour Later They Returned And Took Some Of The Bag Of Clothes That Was Delivered To My Porch & Took Them Back Without Any Notice Or Ringing My Door Bell To Let Me Know If It Was Any Mistakes So I’m Assuming Now They Stole My Clothes, 2nd Time Yesterday I Made A Order And The Sudser Claims She Was At My Home And Waited For Response And My Clothes Were Not Out, In Fact I Was Home In My Living Room & I’m A Member Of The Ring/ADT Community Where I Have Cameras And Motion Sensors At My Home So I Know When Someone Pulls Up At My House Or At My Door...SudShare Says It’s Going To Charge Me $10 For Her Not Being Able To Pick Up When In Fact It’s Their Fault I Live In E Section Bowie Where All Street Names Start With E & Their Are 5-7 Houses In My Neighborhood With Same Exact House Number Which Means Either 1 She Never Came Out Or 2 She Was On Wrong Street And Failed To Pat Attention Because If You Had Any Problems Why Not Call Me Or Ring The Door Bell It Makes No Sense I Wouldn’t See Any Message But I’m Sure They Can Ring Door Bell Or Call, & I Have Video Footage Of Her Never Being Here When She Claims To Arrive Or Anytime After….tried the service again once again they ripped me off and stole $30+ from me by over charging me on wrong weight clothes