Contact Hotel Hoppa

Contact Hotel Hoppa Support


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About: Our Heathrow Hotel Hoppa services run around-the-clock, with 900 services a day
taking you direct from one of 25 Heathrow hotels to terminals 2, 3, 4 & 5 at
Heathrow Airport, and back again. One-way tickets are available which will take
you right from the airport door to your Heathrow Airport hotel or from your
Heathrow hotel to Heathrow Airport on the Hotel Hoppa shuttle service, Return
tickets are also available.


 
  2026-04-16

Hotel Hoppa Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Hotel Hoppa Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rise Digital Media Limited



100% Contact Match

Developer: Rise Digital Media

E-Mail: [email protected]

Website: 🌍 Visit Hotel Hoppa Website




Can I trust Hotel Hoppa app?

Protect your data and wallet. We investigate the developer's website (Hotelhoppa.co.uk), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.3 out of 5

No Bus

2025-10-19

by Webbly5

I arrived in terminal 5 LHR downloaded the app purchased a ticket and activated it foolishly!! I waited along with another customer for over an hour at the freezing cold bus stop and none of the buses were going to my hotel!! That was on the list, Not only that my ticket expired. The other customer couldn’t wait any longer and got a cab and I used public transport which was way more convenient as it turned out.

They have a monopoly at Heathrow so they don’t care

2025-10-20

by EricGraham

Had to wait over an hour in the cold for the right bus to arrive to take me to my hotel 10 minutes away. I was supposed to get bus H2B that according to their sign picks up at terminal 2, 53 minutes past every hour. Yet every bus that pulled up with H2B On the sign changed its name as soon as they pulled up. And told me to take the next bus. For an entire hour!

Misleading

2025-10-21

by Patty WB

Very misleading times tables, and route for H5A shows it should go directly to my hotel and instead goes in all sorts of directions, including terminal 4, I would have bought a taxi and saved myself an hour if it was represented accurately. Definitely do not use this bus service. Also bus driver was flippant and rude.




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Why should I report an Issue with Hotel Hoppa?

  1. Pulling issues faced by users like you is a good way to draw attention of Hotel Hoppa to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Hotel Hoppa customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hotel Hoppa.


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