Rently Tours Reviews

by Knock Knock, Whos There

I recently downloaded RentlyTours in the hope of being able to visit properties on my own and at my convenience. Unfortunately the second property I walked into was occupied. Yes, I opened the door and there stood three little girls and their mother. To say the least I was horrified so I can only imagine how she felt. I apologized and showed her the home was still listed on RentlyTours. She was extremely understanding but can you imagine how that could’ve turned out. I could’ve been shot dead on site. Literally. Worst experience of my life. To say the least I need my .99 cents back and wish anyone that uses RentlyTours the best of luck. Please knock before viewing properties you never know if someone has moved in or not.

by Mattfblue

The Rently app promises users, in exchange for a 99¢ processing fee, access to lock boxes to enable self visits of your next place to live.

During the onboarding process, I encountered multiple verification issues where RentlyTours spewed out API data and failed to actually verify. Their website told me to use the mobile app, while the mobile app pushed me back to their website with no solution in sight. Finally I got lucky and made it through the process.

After finally managing to get my phone number and identity verified, I walked to the first property. No indications on where to find the lockbox were found, putting me on a ten minute scavenger hunt. The steps to open the lockbox are convoluted. Once inside the apartment, things went off without a hitch. On my way out, the keys were returned and the mandatory post-visit survey filled out. As soon as I “check in” in front of the next property, RentlyTours informs me that my account is flagged for fraud and requires additional verification. No more visits are possible. I don’t know what behavior triggered this alert, but visiting a single apartment shouldn’t sound off any alarms.

Three days later a succinct email informs me that my account will be cancelled due to suspicious activity and my 99-cent fee refunded in 3-5 days. The refund has yet to arrive over two weeks later.

by Wavealee

Multiple problems
I wasn’t able to receive messages to access any properties. I sat in chat rooms for hours, texting a phone number multiple times, deleting my account, signing up all over again just so I can be right back where I started. They asked me to pay the 99 cents verification fee but why would I give you money to verify me when i still would not be able to receive codes to my phone. This is a cheaper version of the Opendoor app, they don’t even need your phone number because they track your location to their listings and they open the door with the push of a button on RentlyTours . Get your app together before you ask for money especially when you have reviews saying you never process refunds. SCAM ALERT

by Dl0p3z

Really was excited to rent a home through RentlyTours since my husband and I work late and odd hours, the ability to view a home at our convenience was the main reason why we gave RentlyTours a try.

After paying the 99 cent fee and accessing the lock box, we were in. Minutes after leaving we were prompted to send the security deposit through Zelle that the home was on a ‘first come first buy’ then do paperwork afterwards. We didn’t want to miss out, so we continued with the steps.

The account information that was provided came up with a random name of someone we never worked or spoke to. The home owner insisted the information was accurate.

THANK GOODNESS there was a fraud alert on the account and REALIZED this was a scam!!!! Thankfully the payment was CANCELED! After speaking with the home owner they mentioned ‘that’s strange, that’s never happened before’ and told them we are no longer interested.

We were informed this is the ‘new’ thing that scammers are doing. Taking advantage that the house market is at its peak. Very disappointed to say the least, glad they didn’t take our money.

Unfortunately, WILL NOT recommend RentlyTours.

by Scammer Are Real 2020

A man told me to download RentlyTours to view a house that he did not own. He had it listed for a lower price than what it is originally listed as. Downloaded RentlyTours he was telling me how to navigate through it. RentlyTours asked me if I’m was trying to view a property I saw on Craigslist (I know I shouldn’t have went on Craigslist to find a house) I clicked yes and it paused my account. Told the man what happened he stated I should not have clicked yes. Then proceeded to tell me I could view the property with another family. I left and never viewed the house he kept calling my phone every minute trying to get me to cashapp him the money to take it off of the market. There needs to be a way to keep scammers from knowing how to navigate through RentlyTours

by Findmeharry

The idea of Rently is great - I can tour houses or apartments by myself with an easy ID verification. The thing that I really dislike is that I can’t trust their integrity.
There have been multiple times where I’ve had issues touring. One time, I went two different days to the same townhome, but there was no lockbox. The place was listed as rented the next day. Another time, the rental company never activated the lockbox. Another, I went out to a place 45 minutes away only to have the wrong key in the lockbox. Then today I go out to a place again about an hour away to not be able to find the actual home… I’m in the spot where it’s supposed to be and… ?

I can’t blame it all on Rently because obviously this is a problem with the rental companies as well, but how am I supposed to trust a company like this when I waste my time constantly?

by Kiara Lusk

The only reason I gave it 4 stars is because sometimes you will drive all the way to the home and there’s no lock box on the door for you to view the home. So it’s a waste of your time and gas.

Lastly, you complete the survey and have an option of expressing why you would or would not lease. You go back to visit to see if they change the small things you mentioned and they don’t. The homes listed are somewhat pricey, so if someone is telling you the smell of pets and/or smoke is deterring you from renting you would think they would try to fix it. (This isn’t on Rently’s part, 100% on the property management company/owner)

by Dawnbird711

I love RENTLY! The only reason I only gave it 4 stars is because it is limited to only showing the properties that are signed up on Rently. While this makes sense if the property is occupied (who wants random strangers showing up at your home and letting themselves in at any given hour of the day) there are still a lot of vacant properties that don’t make the list for whatever reason. My advice to Rently is market RentlyTours to every rental management company and private owner looking to rent out their property with an incentive to list their vacant properties on Rently. RentlyTours could narrows the gap of a major problem in the property rental industry. The key is to bridge that gap Rently.

by Precious Prekinder Teacher

I am really enjoying RentlyTours while I search for homes. I appreciate the opportunity to view the rentals without always having to wait until someone contacts me. My only complaint is that there is a home that doesn’t say “enter property”, but says “request showing”. I requested to see the house on Friday, and still haven’t been able to speak with anyone or view the home. When I do click “request showing”, the message states that I scheduled to view the house on Friday and give me the date and time, but won’t allow me to reschedule a new date.

by Abkendrick

Firstly, I have loved using rently to tour potential rental homes. I like that you can enter and tour at your convenience without a realtor. However, you are only allowed to take 20 tours (or 60 days of an account) before your account gets suspended and won’t show any of your (liked homes, waitlist, already toured, yet to be toured, etc.) SO my recommendation is that Rently allow for account renewal. Id be glad to pay again to use their service (the initial 0.99), but really hate the idea that I lost all my progress and information so far.

by Dr0d86

I used Rently to look at almost ten houses in a single Sunday and didn’t have a single issue. One home didn’t have a key in the lockbox, but that is not the fault of RentlyTours . Text messages with lockbox codes were delivered without issue and follow up from realtors on homes we were interested in were quick and efficient. We found the home we wanted thanks to Rently. Give RentlyTours a try and you won’t be disappointed. There is a 99 cent setup fee, but that gives you access to as many homes as you can look at for a month. Worth being able to avoid the awkwardness of having a realtor trying to sell you on a house while you’re with them.

by Daisysimduke

Lemme start by saying I didn’t download for a while due to the reviews, but they were wrong (in my case). Downloaded, paid 99 cents and same day viewed 2 homes. Easy as clicking, “view property” and boom. No hassle or waiting for appointment. I’m only sad there aren’t more homes on it in my area!! Amazing, easy, every realtor office should do this instead of anything else! 100% real person and I wrote this since the reviews were so wrong and stopped me for a while, glad I went against them!

by Onehalfwiz

Works as advertised. Sign up cost is 99¢. I prefer self-guided tours, since you can examine the apartments at your own pace. My experience with this service has been super positive. One thing to note is that you must have service at the rental location, since RentlyTours requires that you go through the check-in flow and checks your gps before giving you the lockbox password.

by Danette F

I have gotten used to using Rently to enter homes. It makes it so much easier than having to drive a realtor around to look at dozens of homes especially if your person like me. I never want to see just one or two. It’s safe and it’s easy and all you need is your phone. If I’ve ever had an issue getting into a home they always corrected it right away and then in the home within minutes

by Joehleen

Let’s be honest, one of the worst things about trying to look at houses is finding a time that works for everyone. This system is awesome! I was able to quickly inter my info and get access to the property then and there. I was then able to walk through at my own pace without feeling rushed. I wish this was available more often, rather than my current situation of waiting for a week to look at a place because the Realator is only available to show it for one hour.

by Shelzbee1

I like RentlyTours very helpful for entrance on your convenience but why do the 2 of the houses still had people belongings in them I saw a whole house and it was a mess the whole kitchen ceiling was on the floor wholes in the walls it was a mess I think these houses should be ready to be occupied before showing it be a turn off an the hose I was in today was very scary an dirty an with the COVID you shouldn’t be allowed in a dirty nasty house me and my 8 year old daughter was scared something or somebody was gone to jump out on us.

by A.ReNea

Rently is genius! I hate guided tours because the guides usually talk the entire time and rush you through the home then you feel like you’ve waisted their time if you don’t like the place. BUT…. Self guided tours you can take your time and visualize your furniture if you like it if you don’t like it you have waisted anyones time but yours. I love the freedom to choose when I want to go view a home at my convenience this is just genius and Rently’s site is SUPER easy to use.

by Sweet_T83

I haven spent the past 3 months trying to find a rental. Driving past properties, leaving voicemails/sending emails with no response, being told I have to view the property during business hours... With Rently, I was able to get the information I was searching for, view it when it was convenient for me, and found exactly what I was looking for in 1 day! After viewing the property I “checked out” on RentlyTours and was able to apply for it right away. I will never go back to the old way of house hunting again. I love it! Thank you Rently!!

by Shelbykayh

I love RentlyTours! I love that it allows us to view multiple homes in one day rather than having to schedule with a bunch of different agents and meet them on different days. It also allows us to go after business hours so my husband doesn’t miss work. I also love the surveys! We can let them know what we liked and didn’t like about the houses. Yesterday we visited a house and on the survey said “we love everything about this house but the price seems a bit high”... ten minutes later we were notified that the rental company reduced the rent.

by MomosndBoo

I hardly ever leave reviews but I have to say something about RentlyTours!

It is SO convenient and simple, straightforward and detailed as far as the listings go.

Rently makes things so much easier and we we’ve been able to view several properties in the time that it would normally have taken us to view 1 or 2.

Being able to pick our own time & date for each property has given me the ability to schedule several viewings back to back, saving time by scheduling them according to distance from each other, cutting out the phone tag w/ property managers & eliminating the awkward conversations we feel obligated to have with the showing agent when we clearly hate the place but want to make a polite exit.

Instant access to properties & nothing bad to say about RentlyTours. A MUST HAVE if you are currently or planning to be house hunting!

by Mil0h

After paying for RentlyTours , it won’t text me the information I need to get into the house nor does it update me when it’s past touring hours ! I’ve gone to more than a few homes just for RentlyTours to tell me the house is closed for viewing for the day with NO prompts of letting me know BEFOREHAND- making me waste gas and time to go to the homes in the first place. I have to go through a lengthy customer support line every single time I want to view which defeats the purpose of me doing a self viewing. If I wanted to be on the phone or text for 10 min before getting into a home I would just call the property management instead of paying for RentlyTours

by Me Myself Ich

I drove over 2 hrs to view one of their homes only to arrive and not be able to access the key. The lock was not a rently lock and I had spotty cell service that made it frustrating to get help. I spoke with a young lady named Emily who was extremely patient with me and very friendly. Her professionalism went above and beyond to ensure I was able to access the property. I have viewed at least 2 dozen properties and not one bad experience!!