Contact Rently Tours Support

by Mattfblue

The Rently app promises users, in exchange for a 99¢ processing fee, access to lock boxes to enable self visits of your next place to live.

During the onboarding process, I encountered multiple verification issues where the app spewed out API data and failed to actually verify. Their website told me to use the mobile app, while the mobile app pushed me back to their website with no solution in sight. Finally I got lucky and made it through the process.

After finally managing to get my phone number and identity verified, I walked to the first property. No indications on where to find the lockbox were found, putting me on a ten minute scavenger hunt. The steps to open the lockbox are convoluted. Once inside the apartment, things went off without a hitch. On my way out, the keys were returned and the mandatory post-visit survey filled out. As soon as I “check in” in front of the next property, the app informs me that my account is flagged for fraud and requires additional verification. No more visits are possible. I don’t know what behavior triggered this alert, but visiting a single apartment shouldn’t sound off any alarms.

Three days later a succinct email informs me that my account will be cancelled due to suspicious activity and my 99-cent fee refunded in 3-5 days. The refund has yet to arrive over two weeks later.

by Wavealee

Multiple problems
I wasn’t able to receive messages to access any properties. I sat in chat rooms for hours, texting a phone number multiple times, deleting my account, signing up all over again just so I can be right back where I started. They asked me to pay the 99 cents verification fee but why would I give you money to verify me when i still would not be able to receive codes to my phone. This is a cheaper version of the Opendoor app, they don’t even need your phone number because they track your location to their listings and they open the door with the push of a button on the app. Get your app together before you ask for money especially when you have reviews saying you never process refunds. SCAM ALERT

by Dl0p3z

Really was excited to rent a home through this app since my husband and I work late and odd hours, the ability to view a home at our convenience was the main reason why we gave this app a try.

After paying the 99 cent fee and accessing the lock box, we were in. Minutes after leaving we were prompted to send the security deposit through Zelle that the home was on a ‘first come first buy’ then do paperwork afterwards. We didn’t want to miss out, so we continued with the steps.

The account information that was provided came up with a random name of someone we never worked or spoke to. The home owner insisted the information was accurate.

THANK GOODNESS there was a fraud alert on the account and REALIZED this was a scam!!!! Thankfully the payment was CANCELED! After speaking with the home owner they mentioned ‘that’s strange, that’s never happened before’ and told them we are no longer interested.

We were informed this is the ‘new’ thing that scammers are doing. Taking advantage that the house market is at its peak. Very disappointed to say the least, glad they didn’t take our money.

Unfortunately, WILL NOT recommend this app.