Qualtrics XM Reviews

Qualtrics XM Reviews

Published by on 2026-03-30

🏷️ About: Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1.


       


Is Qualtrics XM Safe to Use?

We Investigate the app owner's website (Qualtrics.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
90.6%

😎 Positive experience
9.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 1,561 combined software reviews.

Is Qualtrics XM Safe?
Qualtrics XM does not appear safe based on available data.
9.4/100

  Safety Analysis »»

Is Qualtrics XM Legit?
Qualtrics XM does not appear legitimate based on our analysis.
9.4/100



Read 19 Customer Service Reviews 😠💢

4.7 out of 5
absolute joke of a system

I’ve never in my 18 years of working with Popeyes seen a system that can’t handle erroneous claims. The old system we used would ask for proof of purchase/ ask for pictures/ would actually code the calls correctly. Example a employee calls in to ask about a W-2 and instead of just passing the information over as a no fault of the store it’s coded as a complaint. Customers call in at any given time and the system immediately issues a vague response ( apologized and issued a coupon) the scammers have figured this out and are plaguing the system with false calls.

My wife works for Wawa and they ask for proof of purchase/ pictures of food errors which she stated have cut their complaints by 85% because the system flushed out the fake claims

Design a system that works! Our managers and team work extremely hard and your lack of proof and actually reporting the real issues is bringing morale issues down to the staff.

App crashes for gov-1 users

QualtricsXM is crashing for gov-1 users. Crashes when you select “I work for a US Government Agency.” This just started happening a couple weeks ago.

No sirve para nada

Perdí mi tiempo, es fácil crear la cuenta y aparentemente todo es perfecto pero al tratar de ingresar nuevamente no funciona, el soporte técnico es terrible nunca contestan.

SCAM

QualtricsXM is a scam tried to input information says not found

App is horrible

QualtricsXM is terrible and not convenient. Better off just signing in on laptop.

Hotel manager

Notifications have quit with last update. So no clue when new surveys drop.

Can’t view my Dashboard

I’m using an IPhone 12 IOS 14.8, but I can’t get my dashboards to show in QualtricsXM . I has been like that for more than a month.

Trash! Slow / doesnt work. Broken email system

Logged in to my friends account and nothing would load. Tried to make my own but their stupid no password just login with your email doesnt work. It’s trash so dont waste your time.

App crashes immediately for gov

As soon as you tap the option for gov, QualtricsXM immediately crashes and cant be opened again.

Trash

Doesn't load, not user friendly, customers even have issues completing surveys. QualtricsXM freezers on the employee and customer end. It's confusing even with watching the videos on how to navigate. Probably because it doesn't load, too many tabs and clicks to just view a simple survey.

Wonky app

When logged in it acts like it’s continuously trying to load data even though the data is loaded. It does this glitchy thing where it scrolls/lags on its own so you can’t stay in one place to look at something. One of the bar graphs is so long you have to scroll forever to get to the next graph.

No dashboard displays

Keeps loading no data to show ahh…

Manager

Love the live feedback

App review

QualtricsXM is awesome! I really love it!

Fantastic App

QualtricsXM makes it so easy to see all of our dashboard KPIs

Great

Great

Awesome

Love QualtricsXM . Very user friendly and easy access.

Great app!

Very easy to use and this makes my job much easier to complete!



Is Qualtrics XM Safe? 🙏

Qualtrics XM does not appear safe based on available data. JustUseApp Safety Score for Qualtrics XM is 9.4/100.
This assessment is based on our NLP analysis of 1,561 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

86.5% of users say app is safe 👍
86.5%

7.9% of users have some concerns ⚠️
7.9%

5.6% of users say app is risky 🚨
5.6%


Is Qualtrics XM Legit? 💯

Qualtrics XM does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Qualtrics XM is 9.4/100 .
This conclusion is based on analysis of 1,561 user reviews.

🔏 Privacy & Data Safety

Qualtrics XM collected the following data from you:

  • Data Linked to You:
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with Qualtrics XM? Post a Review




Features

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time.

The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license.

After you download the app, please enter your Qualtrics login and password to get started.

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand.

The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps.

  Contact Support
Developer:
Qualtrics, LLC


Website: