Total Wine & More Reviews

by Gypsy54893

This AM, I spent quite a while entering a cart for pick up. If I scrolled on the right edge, it deleted, on the left, drilled down on product. Only dead center scrolling prevented, not the comfort norm while holding iPad. I also had to hit add to cart twice for each item to get them to enter. But wait, it gets worse.
First my Buy again disappeared, then my cart, then my log in and finally I got a message that I couldn’t log back in. What a waste of my previous time!
The good news is when I checked again I could log in and my cart was there; the bad news is the 30 minutes of angst in between. Maintenance at 9 AM or some other reason for crash? If maintenance, please do in the middle of the night like the rest of the customer-focused IT world.
I also believe for app users, all deals applicable should be auto-applied.
Bottom line, app failed to achieve its purpose if that was convenience and loyalty. Feels a little like it was developed for a high school project.

by Mytho Vamp

I never write reviews but this whole fiasco was ridiculous. My fiancé and I were trying to place an order for pick up at a store for our wedding. We heard good things about the store and app. Originally when she created TotalWineMore on her phone she used her information to create it. At the payment option we realized using my card it wasn’t accepting the payment. There’s no option to put my name in at the payment screen. We then had to change all of her information to mine so I could pay (in hindsight I should have cash app her the money and she could have payed) after doing so it still wouldn’t accept the payment. We called the store and they told us we had to call customer service for TotalWineMore . We called them and they said they are unable to do anything but my card charge should come off in 3 to 5 days. They said we’d have to go to the store to purchase anything.... so I then created an account on my own phone with everything in my name and used a complete different card and STILL my order was CANCELLED. I’m beyond upset with th is app experience. I’ll be going to the store to purchase instead.

by Agp083000

I was shopping there today for my birthday weekend and I brought my sister with me because I did not want to leave her in the car alone. While we were shopping she did not touch anything besides push the cart while I looked. When we wanted to check out I told her to go start the car and the lady wanted to see her ID. I told her she went to go see if she had it in her purse, my friend who is also 21 came in and said my sister didn’t bring it. I was purchasing the liquor along with my friend so I saw no reason for my sister to need her ID since she was not purchasing anything and did not touch anything. At the end it came down to them not being able to see me the liquor because my sister did not have her ID which is ridicules, considering the fact that she did not touch anything and she was not paying. We never had this issue before until now and I am very upset about it, maybe a good sigh by the entrance would be good.

by Gonsrfng

If I could give it zero stars, I would. We buy a very significant amount of wine on a regular basis from Total Wine. I went through the arduous task a year and a half ago with customer service (45 minutes on the phone) trying to get them to understand the site does not work to process winery direct discounts properly. The lady helping me agreed and she was able to manipulate my cart so that the accurate discount was applied. But as a customer you should not have to do that every time you want to purchase wine online. It is very misleading because as you put items in your cart, you assume the discount is going to be applied, but it is not accurately applied and it can cost you hundreds of dollars. It’s the reason we quit even trying to order online and instead have gone to our Altamonte Springs, Florida, store where our rep, Dan, is always so extremely helpful. We’d like the ability to be able to order online and, for example, pick up our order at a different store occasionally. It’s an absolute joke that it still does not work one and a half years later.

by Briank314

I have used TotalWineMore flawlessly for home delivery. Their inventory lookup speed seems to be slow at times and can be a bit frustrating when placing large orders.

However, a lesson I learned the hard way, do not order gifts for others through TotalWineMore. I ordered an expensive holiday bottle for a friend. I checked the gift box in TotalWineMore , put their name in there along with a note, updated the address and thought I was good to go....not so much. At 4AM my time (in another time zone) I started receiving multiple calls and texts (unbeknownst to me) that my bottle couldn’t be delivered. Apparently TotalWineMore , automatically put the senders name as who to deliver to, even though it is notated as a gift under their system and the recipients name is added. So, unless you want to receive a non-refundable delivery fee, do NOT order gifts through TotalWineMore .

by Creatinine

After the last few updates there have been several glitches that make TotalWineMore annoying to me.
Perfect example is the list feature.
If you click on a heart to add some thing to your list it takes you to a section where you can pick which list to put it on. When you click the list to put it in your only options are “create list” or “x” which takes you out of the list section.
There should be some notice that it was added to the list. Because it doesnt always add. So your only option to verify that it’s actually added to the list is to go back open your list scroll through everything and make sure it’s been added. This adds so much time when you’re trying to put a bunch of things on your list it slows you down so much.
This is just the top thing that I find annoying with the newer versions. And if somethings out of stock can’t you give notice of when it MAY be expected in? I’ve got things that I’ve been checking on for many months that are out of stock and sometimes it just disappears from TotalWineMore completely. It’s very annoying!Why can’t you say expected within two weeks or expected in six months or more. Something so that I’m not I’m not checking twice a week to see if it’s going to be in. Come on make this a little more user-friendly

by Platinum Card J

When searching for a product using TotalWineMore, it will only search 1 location at a time (“my location”). If “my location” doesn’t have the item I’m looking for, I have to go into settings and change my location to a different store, and search for the item again. I have 4 locations in my area, so this search process has to be repeated 4 times. Some may search a product, and when it says “no results found”, they may not realize it’s only unavailable at that particular store and could be available at a location less than 10 minutes away. Consequently, some customers, like myself before I was aware of this, may seek the item at a different retailer thinking it was unavailable at any of your stores. Simple fix would be to make it easier to search and show results for multiple locations in the surrounding area at one time, or at least easily toggle between stores. Your website has a “all stores” option, why doesn’t your app?

by Aimelavie7

I frequently order on TotalWineMore for pickup when I have an item in mind that’s tried and true. Works wonderfully. However it does not have the capacity to “browse”. Meaning if you throw out a search for “beach drinks” you might not get what you’re hoping for. There’s a few bugs to work out. Also, if something is in “limited quantities” you cannot add it to your cart. In the end, I occasionally find myself calling the store and speaking to a human being. Nothing wrong with that, but TotalWineMore has shortcomings. Lastly, you can add offers to your account and it keeps track of your monetary rewards, but perks like gift bags, other offers, etc cannot be redeemed or added to the account. Work in progress.

by SeattleMango

Nice to be able to order online and TotalWineMore works well. I've done it a couple of times now and the only frustrating thing is for some reason they mark items unavailable or out of stock that are there if you go in the store yourself. Would be nice to get that fixed.
Minor delays in recognizing what I pressed in the filter so I pressed again thinking I hadn't hit the tiny box on my phone, which because of the delay actually ended up clearing the selection and because had pressed to view results meant I had to start over. Not a big deal but because out was in brands there was a huge list to scroll thru - would also recommend adding a letter of the alphabet quick jump to help with that.

by Frustrated In SJ

TotalWineMore is designed for a phone, but displays and works fine on an iPad. Pages load a little slow, but overall performance is pretty good. Easy to browse and add your favorites to your cart. Excellent feature is that browsing an item shows if you've already added one or more to your cart. The checkout process is fairly smooth. Only annoying thing is for returning customers TotalWineMore fills the address and info, but pops up a virtual keyboard that covers most of it. This makes it a little more cumbersome to review and confirm all the info is correct since you can only see the data one line at a time while scrolling or pressing next repeatedly. Would be even better if TotalWineMore populated the info and had you check a box to confirm the info instead of bringing up the virtual keyboard. Cheers!

by AzSis Alexis

I just wanted to do a specialty beer run for a friend making a special request (total was $17). The convenience of the curbside option appealed to me. However, I discovered upon checkout that there is a minimum amount to meet, $29, or you don’t qualify. Hmm. I figured maybe if I changed the pickup option to in-store (not so convenient), that there would be no minimum amount required. Nope. Both options make you reach the $29. Usually I don’t have a problem going over this amount...but times are different and I just recently got let go. Fundage matters a little more now (but so does alcohol. Balance).

So...what’s the difference between doing in-store pickup OR going in & paying for exactly what I need at a register? Maybe if there’s a line outside, it’s to skip it?

by KatW20

The Folsom store: I buy mostly wineand their prices are the best I’ve found. I was unable to drive one night (I’d had surgery the day before), and felt like having a glass of wine. I took advantage of the delivery services. The poor young woman who delivered my order was stuck in the pouring rain and couldn’t find our specific home. First she couldn’t get into the gate, then she walked all over, on foot, to get my delivery to me. I felt horrible for her, because she was soaked to the bone. She was smiles and nothing but pleasant by the time she found our front door.
The in-house service has been just as wonderful. I haven’t run into any cranky employees, which usually means they’re happy with their employment.
I hope your experience is as good as all mine have been. BTW - I do the online order for pick up more than not. They’re quick and accurate.

by Buleever2

I have friends/family who come visit and always make a trip to Total Wine when they’re here because it has such a great variety to choose from and the prices are good. When isolation began because of COVID-19, I placed an order on line and went to pick it up, assuming they would bring it to the curb. I called when I arrived because I didn’t see any place to do that and the manager brought my order out to me and mentioned they didn’t do curbside pickup. I thought it was very sweet for him to do it in light of that face. The next time I placed an order online, I was pleasantly surprised when I arrived to find they had designated parking for curb-side pick-ups, with a number to text them to let them know I was there. It was VERY efficient and well-organized! I came home and told my family i was the front-runner! Haha

by Gluten Free Beer Dude

Being one of a growing number of people that can only drink Gluten Free beer, I absolutely love that I can fire up the Total Wine app and place an order for pick up. Please make sure Corporate sees this review…. There are many thousands of people that rely on TW for Gluten Free beer…. Please keep stocking as much of it as you can and I encourage your purchasing team to always be on the lookout for new breweries where wholesale is available. There are so many great Gluten Free beers I’ve picked up at TW’s all across the country while on business travel that I should probably start a blog or Instagram page! Thank you Total Wine.

— Gluten Free Dude in your home state of Maryland (Silver Spring to be specific)

by Crzn7

Started ordering from Total wines during Covid 19 via app- TotalWineMore for my location seems to be well updated on availability on all the sorts of wines they have in the store that I will pick up at.
One time one of the wines I ordered couldn’t be found. (I placed my order last minute and arrived at store before my order was ready ) The issue was simply resolved by me going around the store for me to choose another wine bottle of my choice. Then they simply swapped the orders. The charges don’t seem to charge right away until orders were fully ready. So I don’t have to worry about pending charges, even though I’m pretty patient as long matter is resolved. And it was resolved !
Love the choices available and appreciate the reviews and details on wines I see online. I’m in the middle of exploring wines to do a wine pairing for my culinary project. Best of all, all accessible just by TotalWineMore while I earn points through my account.

by Summermune

Where do I begin!!! Total Wine has such a great selection of wines and spirits and the customer service is top notch. I used to be very fond of BevMo, until they moved out of my city leaving me to travel to two other cities. Their buy one get one for 5 cents do not compare to Total Wines’ everyday prices. Not for what I purchase. TW staff are very knowledgeable and they have yet to steer me wrong when I want to try something new. Trust me…. I spend $200 and up a month at TW and that’s ever since they’ve opened. So Thanks BevMo, for the high prices and not so knowledgeable staff. That is to you I’ve found a place to call home!
I’ve learned more about wine, champagne and Vodka in the past few years, that I could definitely write a dissertation and articles in magazine journals. I have been so informed that my friend all believe I could be a sommelier! And yes I am tooting my own horn! Thanks TW!

R/
All Day Sommelier (in my head & heart)

by Kunci

TotalWineMore is my favorite way to shop for any alcohol, from beer, through wine & Italian bitters, to hard liquor. The store itself has a mind-blowing selection at rock-bottom prices, but I find going in person with a vague idea can be very distracting, and I consistently end up with extra items. Doing all the research in TotalWineMore , then placing an order for pickup is just so much more practical. Love the lists for quick “topping off” off home collections, the integrated coupons & rewards, but the absolute winner is the barcode scanner (with a label fallback), which lets you scan a bottle at an “incredible” discount in another store to verify how incredible the discount really is (spoiler alert: almost always not so incredible after all).

by Childbrain

TotalWineMore makes it easy to shop your local store for whatever bottle of fun you’re looking for. Be aware that all stores don’t have everything available. However they have a lot! Some items are in store purchase only but, that is clearly stated in TotalWineMore bottle by bottle. Home delivery is nice as well. Not a large fee but enough that you won’t order a lone bottle of the cheap stuff. Look for the free delivery special and save it to your account it is automatically applied. Your government id is required when you purchase as well as when your purchase arrives.
All of the beverages have narratives which helps when deciding what to purchase.
Overall easy, educational and you can shop at your leisure!

by Cabby Two

When you visit Total Wine you become lost in the rows and rows of wines available to try from all over the world. I find it very fascinating being someone who loves good wine. I also like how the employees have little notes of why they like a certain wine which is quite helpful. The employees are also very helpful and more than willing to give you some advice if you have a question. Their wine tastings are great and also interesting. You could spend a whole hour or more just browsing in this store as if you were browsing for a good book at your favorite bookstore. You can’t go wrong with a visit to Total Wine regardless of what you are in the mood for spirits, wine, or beer.

by Kigadu1

Strange title, I know, LOL. I first went to total wine because I was looking for Orgeat syrup and could not find it anywhere else. Later, my regular grocery store stopped carrying my husband’s go to drink, Jim Beam, in glass bottles. I really don’t care for plastic bottles so I thought I would check at total wine and lo and behold, there it was in its regular glass bottle AND it was $2 cheaper. A good friend and neighbor mentioned that he hasn’t been able to find Evan Williams peach anywhere lately. I guess it’s due to the shortages of several things. At any rate, Total Wine has it. I was even able to purchase it on TotalWineMore even though I’m not able to come pick it up for several days, so I don’t have to worry about it being sold out by the time I’m able to get there. Also, it’s $3 cheaper than what he usually pays.

Very satisfied customer

by GP-USA

TotalWineMore is worthless. I added 12 bottles of wine to my cart, then pretty much anything I do results in an error message. “The item could not be added at this time”. “The item could not be updated at this time”. “The coupon could not be applied at this time”. When I finally went to check out, nothing happened when I pressed the SECURE CHECKOUT button.

I tried to add a variety of different coupon codes and none were accepted; the error message gave no information on why they were not valid. Worthless. Frustrating.

Also, why would the tip for delivery be a percentage of the order? What’s the difference between delivering 12 bottles of $5 wine vs delivering 12 bottles of $500 wine?

by Rascal Bunny

Excellent way to read details about a wine or wines you have heard about, or someone has given you! Total Wines reviews each wine and they are rarely incorrect. You can compare prices of several, and using the details, will feel as though your party will be a success. Or know you will enjoy a new wine with your next meal!

And don’t forget to check the “Specials”, as they are a great way to try something new, that could become one of your favorites.

by Just Buz

I enjoy shopping at Total Wine & More for a number of reasons. I like shopping online and having it ready to pick up at the store. I’ve found the staff to be the most helpful of any I’ve ever encountered. There are great prices and discounts may be added on by quantity purchased. Without add on discounts the prices are lower for many of the same products sold at local discount grocery and box stores.

by KC Seattle

First of all, I really appreciate the sales representatives. They are knowledgeable and have steered me to a great selection every time. I don’t always want to spend as much as they’re asking for the premium brands, and the representatives have helped me search out a less expensive bottle with the characteristics I am looking for. I also appreciate that Total Wine now has a delivery option, saving me a lot of time.

by ToddandAnn

We love TotalWineMore from the stand point that my husband likes a specific brand of wine and it’s getting very hard to find. TotalWineMore allows me to search different stores to see where they have some in stock instead of going to the store and finding they’re out of stock. Huge time saver. Also, nothing like walking in, signing some paperwork and immediately walking out with your purchases. No waiting in line. Love TotalWineMore!!

by Kajun0112358

Total Wine has a fabulous selection of wines, as well as gluten-free beers. The staff is extremely knowledgeable and available to answer your questions or guide you to what you’re looking for. They have a wine tasting bar so you can taste their Winery Direct selections prior to making a purchase, as well. They also offer online ordering with store pickup OR delivery in certain areas. Nice way to get in on a coupon if it expires but you may not get there on that last day 😉. Pickup a day or two after, if necessary, is accommodated by them! Oh also, they offer classes for those of us wanting to learn about and taste different wines, as well. FABULOUS store and employees, they have my business hands down!

by Suzi M NYC

Whether your looking for a simple everyday day table wine or something a bit more special this is the place to buy your wines. I have found everything I have looked for and more..! I go in for 3-4 bottles and leave with almost 2 cases every time.
It’s a bit of a drive but well worth it.
Total Wines is the place for every or all wines your looking for and more.
If you are not knowledgeable, the staff does make very good recommendations.
I love this place..! Exciting to look at every variety of wine .. 5 stars..!

by MNames

I have quite a large amount of spirits, I guess you could say I collect them. Every time I go on Total Wines website I find new and interesting spirits to add to my collection. In addition to spirits they have the best selection of wines and beers, not to mention tons of mixers, garnishes and bar ware. TotalWineMore makes it so easy to browse and pay and the orders are usually ready before I leave my house!! Just an excellent app and store. I wish there was one closer to my house I drive 45 minutes to get my order but it’s totally worth it.

by Oh So Very Frustrated

Great re-design of TotalWineMore . Customer info easy to update and checkout process is a snap. Easy to navigate for specials and I like that any rewards you have show at checkout (just have to select/click on them to use them). I would suggest for TotalWineMore to show all eligible customer rewards under the Total Discovery page/tab so that customers can view their current eligible rewards. Further, it might be a positive attribute for customers to see past rewards that they’ve earned/spent so they can see/remember the benefits of membership.

by Desidearee

Until today, I had only used TotalWineMore to check locations and store hours, and occasionally deals. Today, I placed a store order for pickup. The pics of merchandise, sizes and prices were all easy to read. I wanted to first pick up at Roseville and TotalWineMore was able to identify issues with quantities which was extremely helpful. Because of that notice, I was able to order from another location. I tore my hamstring last week so the ability to order from TotalWineMore was extremely easy and convenient!!

by Sucksess09

TotalWineMore is great. Very user friendly and super convenient. You can purchase on TotalWineMore for pick up in store which takes away the $urprise you get when at the register. They have great selections and great prices. I used it for a big party I was hosting and I was able to stay within my budget since I was able to easily edit my cart before checkout. You get the whole liquor store experience at your fingertips without the hassle of having to leave your house (til it’s time to pick up) and wait in line. You can even add a different pick up person as long as they’re 21+ years old.

by Biertrinker69

I’ve been using TotalWineMore for the past year to research, select and purchase all my alcohol. While online stock levels could be a little more accurate, TotalWineMore makes it easy to buy and pickup in the store. Delivery just became available in my area and I’m looking forward to trying it for my next get together. New improvements makes TotalWineMore even better.