Epicor CRM app not working? crashes or has problems?

Epicor CRM Status

Last Updated on 2024-07-19 by Epicor

I have a problem with Epicor CRM

Are you having issues? Select the issue you are having below and provide feedback to Epicor CRM.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Epicor CRM? Report Issue

Common Epicor CRM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Epicor CRM app on iOS and Android devices. Solve all Epicor CRM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Epicor CRM iPhone Issues and Solutions

Epicor CRM iOS app crashes, not working, errors
Epicor CRM iOS app network issues
Epicor CRM on iOS has black/white screen

Epicor CRM Android App Issues and Solutions

Epicor CRM has errors/crashing/not working
Epicor CRM server network connectivity issues
Epicor CRM has black screen

Epicor CRM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Epicor CRM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Epicor CRM app crashes or not working on Iphone (iOS):

Close and restart the Epicor CRM app on iPhone
Update Epicor CRM app to the Latest Version for iOS
Uninstall and reinstall Epicor CRM iPhone app
Update your iPhone to the latest iOS version

Fix Epicor CRM on iPhone unable to connect to server/internet connection issues::

To resolve Epicor CRM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Epicor CRM black/white screen (blank screen) on iPhone:

Follow the Epicor CRM iOS app troubleshooting guide Here →

Epicor CRM Android App Issues and Solutions

Fix Epicor CRM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Epicor CRM app issues:

Force Stop the Epicor CRM App
1. On android, goto "Settings" » click Epicor CRM app. » click "Force Stop".

Update Epicor CRM to the latest version on PlayStore

Clear Epicor CRM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Epicor CRM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Epicor CRM.

Fix Epicor CRM unable to contact server/ Epicor CRM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Epicor CRM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Epicor CRM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Epicor CRM on android.

Solve Epicor CRM black/white screens issue on Android:

Follow the Epicor CRM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Epicor, developers of Epicor CRM.

About this app

Empower your salesforce with Epicor Mobile CRM, to manage the sales cycle from opportunity to order shipment—anytime, anywhere. • Access data related to sales activities including competitors, cases, projects, and order history. Epicor Mobile CRM is compatible with Epicor ERP 10. 1. 500 or later releases.