Contact Home Workout Support

by Jade.fy

TLDR; I wanted to try the premium trial period but ended up charged twice due to a deceptive user interface.

I wanted to make use of the 7-day trial and click on the “trial” checkbox that shows under the pop-up to purchase a subscription. I continued with purchasing the annual premium subscription as that was the only available navigation (besides cancelling out of the process). I was immediately charged the $59 and my subscription didn’t show the free trial. In the App Store I edited and switched to the “Annual (free trial)” subscription, and I was immediately charged a second time. Both charges are pending and I’m hoping only one goes through. Looks like I won’t get my trial period regardless.

NOTE: There’s only 1 subscription option available in the app pop-up ($59/year). There are monthly options and a $19 annual option available through the App Store, but I was only able to access that screen after making the in-app purchase. So other subscription are only available after your first year, is my guess.

by Joken1105

I used to love this app, as it used to give the best workouts for me out of any workout app and it also had the capability of altering the listed workouts to my own workout plans. However, recently this app had a glitch on both my ipad and iphone. When I customized a workout and saved it, the app changed some of the other unrelated workouts to have the same plan. For example, when I edited a leg workout, it changed an arm workout and an abs workout to have the same exact exercises for some reason, causing me to lose my past data from customizing those workouts. If this issue is fixed, I would defnitely change this review to five stars because I loved this app. Nonetheless, as long as this glitch is present, I will not be able to enjoy this wonderful app on my devices anymore.

by JL77

I just downloaded this app to try it out since it had great reviews. However I cannot find a way to unsubscribe anywhere inside the app or on the developer website. Now I’m afraid I’m going to be charged wether I like the app or not.... I will update if I can find an option to unsubscribe.

Update: I had open the app and it asked for a review and I clicked 1 star and one of options said something about technical support and I was able to send an email to their support team. In the meantime I got an email from apple the next day to confirm my subscription. I clicked on the link and was able to unsubscribe. About 24 hours after the email to support I got a response back with instructions on how to unsubscribe. The instructions didn’t work for my version of iOS. Thankfully I was able to use the apple email link. I still think they should have the option built into the app and they may have added it with the newest update. I will give it a 4 instead of a 1. I cannot speak to the app because I never got to use it during the trail period.