Contact Tokyo Disney Resort App Support

by Zzzc1988

The user interface is counter intuitive. I was trying to rely on the map to navigate, but if I accidentally touched the fantasy spring side, it rotated 120 degree. I had to find which direction I was heading to again. Once I reserved a ride, I had no clue the location of the ride on map. The reservation page sometimes didn’t open and popped out error message “ssl cert not available”. I guess the guy who coded this error message assumed kid must know what ssl cert is. It must be too hard for the developer to catch the exception and raise exception with more user friendly error message. Apparently the booking feature doesn’t scale. It asked me to wait for 20 mins before I can access booking page. Once I opened the page, there was only two restaurants to reserve. This is not even an app for general public. It is a shame on the developers that the app cannot handle to load from just people inside the park.

by !! ㅠㅁㅠ

Me and my mom tried using the app to purchase tickets for one day during our trip. It was kinda buggy and slow but the biggest problem was purchasing the ticket. We tried 2 credit cards and 1 debit card only to encounter an error sign. Both me and my mom tried using out own account to purchase a ticket only to yet again encounter the error sign. After deciding to purchase out tickets through KLOOK were we able to finally get tickets for Tokyo Disney Sea. For all the trouble to get a tickets it was stressful. Mainly since we want to make sure we will be getting refunds for the failed attempts. (My mom got text notifications on the failed ticket purchases amount making it seem like the payment did go through when in reality it didn’t)

by Sup3sn3

Overseas visitors to Japan using foreign credit cards do NOT use this app. When trying to buy tickets the transaction will fail with an error BUT your credit card will still be charged!!! Even though you never received the tickets. We ended up with charges to multiple credit cards thinking the issue was with the cards and now have to dispute every charge.

This app is a disgrace and utter garbage and should come with a warning for overseas visitors that only domestic Japanese credit cards will work or should be removed from the Apple app store. Thanks Disney Japan for a horrible experience and for NOT allowing us to visit Tokyo Disney. Give overseas visitors other options to be able to buy tickets since this app is completely useless!!