Contact Disney Magic Timer Support

by Ktdloels

As many recent reviewers have indicated this app worked well until the major update to newest version. Kids enjoyed it and enjoyed collecting rewards or unlocking additional characters AND willingly brushed their teeth. My kids had a few years’ worth of products and characters built up. After the update we lost any progress, characters, etc. that we previously had and were left with just Mickey and bb8 with no option to restore. The scan feature to add new products frequently does not work; it took me over 15 minutes to add a new character toothbrush tonight, which I only accomplished through sheer perseverance, long after kids were already done brushing. Other products I have previously bought have not scanned in either - no error message, just plain does not work most of the time. Used to work just fine with no problem prior to update. Very frustrating because that’s basically the point of the app to buy the products, scan them in, and enjoy them. When that doesn’t work seems to be no point purchasing a licensed oral b product over something else. Please bring back the old version.

by War02orc

Part of the app is that it keeps track of the number of days the kids have brushed, BUT if you have to manually edit the calendar for any reason (ex:phone isn’t available to run the timer) the app resets the streak count!!! Try telling a small child that they lost their “streak” because of a programming bug after 30-60 days when they did indeed brush their teeth for all of those days!

There’s also a bug about how it counts the times brushed in a day. If you don’t run the timer once in the morning and once at night you won’t get credit for 2. Maybe the kids didn’t get a chance to brush till 1pm, then brushed again at 8pm. Only get credit for 1, lose your streak, and if you manually edit the calendar it’s now better due to that issue

And finally, whose brilliant idea was it to only allow the brushing data to be stored on a single device? My kids don’t always have access to the same device, so running the timer isn’t always an option. The data should be stored in an account that can be accessed on multiple devices.

These issues aren’t new, they’ve been around a while and Oral-B makes no attempt to resolve them. Oral-B, fix the app or get rid of it. If these issues weren’t here this app would get 5 stars because it does encourage my kids to brush, but as it stands I deal with them being DISCOURAGED from brushing because “the app might not record it.”

by Mj.............

Update: I am able to purchase the new Frozen stickers but they are not the same quality as the others. I am hoping they get better. I am also still hoping they fix the other problems. I will not purchase Star Wars characters again just to access them on my device.

Previous Review: Since the recent update I am unable to restore purchases made on my other devices. When I try to restore purchases, it just switches it to training mode. This has become a big headache because my husband unlocked new characters that I am unable to use when he is out of town. I have also been unable to purchase the Frozen 2 characters. I wish I hadn’t updated this app. A general criticism that wasn’t created by the update is the inability to have the training mode on for one child and off for another without changing it every time. I have looked into contacting someone about these problems but I don’t see that option. Hopefully they will read my review and fix soon!