First Aid Status

Published by Federation Internationale des Societes de la Croix-Rouge et du Croissant Rouge on 2024-01-16

Simple. Free.

I have a problem with First Aid

Are you having issues? Select the issue you are having below and provide feedback to First Aid.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with First Aid - IFRC? Report Issue

Common First Aid Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot First Aid app on iOS and Android devices. Solve all First Aid app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

First Aid iPhone Issues and Solutions

First Aid iOS app crashes, not working, errors
First Aid iOS app network issues
First Aid on iOS has black/white screen

First Aid Android App Issues and Solutions

First Aid has errors/crashing/not working
First Aid server network connectivity issues
First Aid has black screen

First Aid iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever First Aid app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix First Aid app crashes or not working on Iphone (iOS):

Close and restart the First Aid app on iPhone
Update First Aid app to the Latest Version for iOS
Uninstall and reinstall First Aid iPhone app
Update your iPhone to the latest iOS version

Fix First Aid on iPhone unable to connect to server/internet connection issues::

To resolve First Aid network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix First Aid black/white screen (blank screen) on iPhone:

Follow the First Aid iOS app troubleshooting guide Here →

First Aid Android App Issues and Solutions

Fix First Aid not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent First Aid app issues:

Force Stop the First Aid App
1. On android, goto "Settings" » click First Aid app. » click "Force Stop".

Update First Aid to the latest version on PlayStore

Clear First Aid App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "First Aid app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch First Aid.

Fix First Aid unable to contact server/ First Aid internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click First Aid » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got First Aid » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch First Aid on android.

Solve First Aid black/white screens issue on Android:

Follow the First Aid android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Federation Internationale des Societes de la Croix-Rouge et du Croissant Rouge, developers of First Aid.

32% Contact Match

Developer: IFRC

E-Mail: [email protected]

Website: Visit First Aid Website

100% Contact Match

Developer: American Red Cross

E-Mail: [email protected]

Website: Visit American Red Cross Website

About this app

The official IFRC First Aid app gives instant access to the information you need to know to handle the most common first aid emergencies and safety tips for crisis situation. With interactive quizzes and simple step-by-step everyday first aid scenarios, it’s never been easier to learn first aid. ■ Engaging and active learning, allowing you to see and track your progress, build your knowledge, and increase confidence in your skills and ability to assist in emergencies. ■ Safety tips including water safety and road safety to help you prepare for emergencies. ■ Preloaded content means you have access to all information at any time, even without a cellular or WiFi connection. ■ Interactive quizzes allow you to earn badges that you can share with your friends and share your lifesaving knowledge. ■ Improved multi-lingual capability regardless of the user’s location. ■ Linkages to your local Red Cross or Red Crescent on-site and online training. ■ Fully integrated with emergency numbers (such as 911, 999, 112, and others) so you can call for help from FirstAid at any time, even while traveling across borders.