FirstAED app not working? crashes or has problems?

FirstAED Status

Last Updated on 2021-05-06 by FirstAED

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Common FirstAED Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FirstAED app on iOS and Android devices. Solve all FirstAED app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FirstAED iPhone Issues and Solutions

FirstAED iOS app crashes, not working, errors
FirstAED iOS app network issues
FirstAED on iOS has black/white screen

FirstAED Android App Issues and Solutions

FirstAED has errors/crashing/not working
FirstAED server network connectivity issues
FirstAED has black screen

FirstAED iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FirstAED app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FirstAED app crashes or not working on Iphone (iOS):

Close and restart the FirstAED app on iPhone
Update FirstAED app to the Latest Version for iOS
Uninstall and reinstall FirstAED iPhone app
Update your iPhone to the latest iOS version

Fix FirstAED on iPhone unable to connect to server/internet connection issues::

To resolve FirstAED network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FirstAED black/white screen (blank screen) on iPhone:

Follow the FirstAED iOS app troubleshooting guide Here →

FirstAED Android App Issues and Solutions

Fix FirstAED not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FirstAED app issues:

Force Stop the FirstAED App
1. On android, goto "Settings" » click FirstAED app. » click "Force Stop".

Update FirstAED to the latest version on PlayStore

Clear FirstAED App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FirstAED app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FirstAED.

Fix FirstAED unable to contact server/ FirstAED internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FirstAED » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FirstAED » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FirstAED on android.

Solve FirstAED black/white screens issue on Android:

Follow the FirstAED android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FirstAED, developers of FirstAED.

About this app

The this app system is automatically activated by dispatch center, and alerts registered and trained responders in the vicinity of an emergency. Due to automatic role allocation one of the responders is guided to nearest available defibrillator/AED.