Contact Hercules CP Support

by Xoxocitylove

1. My management put the laundry room in the basement so there’s already lack of service to begin from that. 2. The app won’t even pick up the correct location for your laundry room making washing clothes turn into 2hr+ ordeal back and fourth mess. 3. The app doesn't even work for 98% of Iphone users. 4. Customer service is horrible as well. If you lose the card out of luck according to the packet you received the card in smh it’s a joke. 6. The system is extremely flawed. Most of the time we can’t even wash of our clothes because the app will not connect to the washes or dryers at all. It loads the money with no problem to the online account but when it’s time to actually use the washes the app malfunctions and can’t find machines or your proper laundry room location. This app and laundry system is just a waste of time and I honestly believe now its just a scam to collect personal information. It’s extremely frustrating and I can only imagine how the elderly or disabled are feeling/dealing with this system and app.

by Rob D.P.

Unfortunately this app has 3 major flaws:

1) It’s not uncommon to pay for a load and have nothing happen on the other end - ultimately you are out the money and they have no in-app customer service to resolve / dispute charges that did not actually activate your laundry load.

2) Most laundry rooms are in locations with minimal WiFi or cell signal - thus preventing you from refilling your account to pay for a load. In addition - the “pay to fill up” system is complete BS - they should allow us to utilize Apple Pay or the card we register with the app for each load.

3) Overall - the app has zero value except for being a holding party for money you have yet to spend on laundry and starting your loads. Timer notifications / or even the ability to not touch the laundry machine at all and set all settings from the app would be worthwhile - but none of this exists, the most you get is to load up your account with money and hope to God the machine actually takes the purchase and doesn’t defraud you of account money.

In summary - a poor outsourced app build from a lazy company unconcerned with customer service.

by TheGreatMensch

This is about the business, Hercules, their machines and this app. All of which are objectively terrible. This app is terrible and aggravating. When you go to pay to start your washer or dryer the pay window will just “POOF” disappear. The advice of Hercules is to delete and reinstall the app. I’ve done this many times now. Their “new” machines BLOW! They add time, they throw codes with every other wash, they constantly need servicing and don’t work when you need them to work.

Stay away from this app. Stay away from Hercules.

They only bright spot are the people on the phones taking service calls because it’s not their fault. They’re doing their best with the absolute garbage they have at their disposal.