Shopify Ping lets you use the power of chat to grow your Shopify business. Build
customer relationships, collaborate with your team, and manage your marketing
from a single app – for free. PROVIDE A BETTER BUYING EXPERIENCE Customers
who chat with a brand are nearly three times more li...
A good start..
Like the app but it does have sort comings... The SEO manager integration doesn't let you pick/edit the link your fixing. It ask you if you want it fixed and if you say yes, Kit says ok done. kit is annoying, it's always asking for $30 budgets to Facebook.... I would like the customer to fill out who they are and possibly see if they've ordered before, if they have abondoned cart, etc so you know who you are talking to. Right now it's just a generic ID being assigned to each person and I find that most conversations because of this are very unnecessary. When I fill in my info on a chat box it's because I need something or help. I find because it's so easy to enter anything, useless time is spent responding to people who don't respond back.
The customer chat feature leaves much to be desired. There is a lag between when a customer sends a message and when you receive it. Often times, the customer seems to have closed out of the chat even when I reply instantly. It would be great to know whether the customer read and received the message or if I am just typing into an abyss. The Kit marketing feature is kind of lame. It doesn’t result in any sales for me and it is always suggesting to market products that “are popular this week” when they’re not actually popular products. It’s all counterproductive and I’ve spent a couple hundred dollars on advertising and have only lost money.
No Images in Chat
I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic. The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images. We hope this feature is added in the future.
I love the integrated features with Shopify like being able to seamlessly share product links, invoices and discount links...but the limitations with capturing the customer's information before starting the chat is annoying and actually counterproductive. If i dont know who i am speaking to or how to reach them if I missed their chat request then I have no way of following up with that potential customer. Very bad, and because of that reason alone I'm switching to the "Pure Chat" app until Shopify fixes these annoying limitations.
Works pretty good
It functions pretty well. I find the “kit” feature annoying. Biggest issue with it is there is no option to have the customer at least enter there name before they can send s message. Makes it confusing when you get busy keeping them all straight. Would like an option to disable “kit” and most importantly, an option to require (or not) things like (customer full name, email, contact info etc...)
Lost all Saved Replies and Can’t recreate them
Very disappointed in this version, we seem to have lost access to all our saved replies (without any notice) and have no way of re-creating them nor is the app allowing us to do so. The few that we have been able to recover, keep saying that keyword already exists, but they are not available in the latest version. Please fix ASAP! We rely on saved replies greatly to provide a lot of info without having to spend the time writing them again and again each time.
I really do love the app. It makes emails and promotions so much easier. The only thing I don’t like. Is when ping suggests an action. They say “our store” lol I know it’s a bit trivial but I worked too hard to have an app try to take some kind of ownership.
Love the quick notifications for messages from my shoppers! Able to have a super quick response which promotes better sales!
Wish you could tell which page they are on
Most of the time people are asking questions about a product that they are looking at but don’t tell you because they assume you know. Would it be so hard to include that in the app?
Not dynamic or user friendly
I don’t usually review apps but after having tried several apps for chat on my website I decided to use the Shopify built in app. I thought it would be better and instead it’s been worse than any other app I’ve used before. It’s a shame as it should’ve been a perfect solution. Now I have to try to find another one.
Need to be able to send and receive pictures, also needs an iPad app. Glitchy. IG dms need to go in there as well, would like to be able to see all convos, once one of my team members replies, I don’t see the back and fourth anymore. Color coding for who is replied to by which team member who is on the account. Has potential
No Sounds To Alert of Message!
This app is great...if I’m currently looking at my phone. There’s no sound and the notification that someone has messaged me disappears quickly. You have to respond to the customer in the few minutes they are on your website. If you miss it, you lose the sale.
Is Easy to use. Keep you in touch with customer. Amazing e-mail newsletter. Do all the job for you. Just answer Yes or Not and Profesional Post are immediately made. I ❤️ this app. Is Free. Fast positive result in your next campaign. Try Now!
Good when not crashing
Ping is a great tool. But with the frequent crashing, especially during crazy holiday time, it can be very frustrating to use. While updates occur frequently, I’m hopeful that each one will address the crashing issues. So far, no luck.
More connectivity with other apps
Many business use what’s app to get in contact with many customers and buissness I recommend add features to connect Kit with what’s app.
Yes. Shopify Ping is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,122 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Shopify Ping Is 25.8/100.
Yes. Shopify Ping is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,122 Shopify Ping User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Shopify Ping Is 25.8/100.
Shopify Ping works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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