Salesforce Inbox Reviews

Salesforce Inbox Reviews

Published by on 2024-01-05

🏷️ About: Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
64.4%

👿🤬😠 Negative experience
20.3%

🙄💅🫥 Neutral
15.3%

~ from Justuseapp.com NLP analysis of 479 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Saves time and helps work smarter

- "Insert Availability" feature is valuable

- Read Receipts, Scheduled Sending, Smart Tasks are useful

- Easy to use and intuitive

- Sharing time slots of availability is helpful

- Tracks activity related to emails

- Logs everything to Salesforce easily

- Coordinates calendar invites with colleagues

- Provides all tasks that need to get done



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Error conditions in “Unread Messages” view

2022-05-21

Sales is very hard to use because I get so much email and frequently I need to see messages that are unread but have scrolled down the screen. Unfortunately most of the time when I try to open up a message from the “Unread messages” view it gives me an error that it can’t open the message. I’ve re... Show more

Good, but needs some tweaks

2022-06-22

Works really well, I like how it integrates with Salesforce. A few suggestions:
1. When you select on an attachment - it opens in small, hard to read box - have it open full screen.
2. Filter - let me select to show unread or flagged emails.
3. Outlook categories - I use these and want th... Show more

Good. Not great.

2022-07-23

It works very well and one has a tendency to only discuss issues rather to positives. It does work well and brings a lot valuable tools and connects with salesforce. One issue I have is that it does not filter my emails so I get all this junk mail in the sale inbox as important email. That is a... Show more

Feature Requested. Ability to search sub folders

2022-08-24

I have to have 2 email programs because this program doesn’t have a search bar when attempting to file “move” emails. to be able to quickly file emails from inbox. we have Salesforce which is a robust program. This email app falls short. If you have many folders and sub folders this is a night... Show more

It’s good… But

2022-09-25

I’m really happy with Salesforce inbox. It does most of what I needed to do. There are many instances where I put a calendar event on my computer from outlook and I tired to salesforce but it doesn’t show up in my phone. I have actually almost missed an appointment with a customer because of this p... Show more

Glitchy

2022-10-26

Like most people, I’m tethered to my Inbox. While I absolutely love the direct connection between Salesforce CRM and my emails, there are (to) many times when my (phone) app will show me I have unopened emails, yet Sales won’t present the emails for me to review/take action.

There are othe... Show more

Sales director

2022-11-27

Great update so we can track clicks within the email. Now only if it was easy to go back to a specific email and tell how many times it was opened and links were clicked. As of now, the only way to track this is to search for the email under read receipts.

Great app!!

2022-12-28

I really like Sales and some of its cool features like send later and the ability to send calendar slots to schedule a meeting. The only issue I have had is Sales does not support images in your email signature so when I send emails from Sales my signature looks much different then when at my de... Show more

Simplified my life

2023-01-29

So easy to log my activities and keep everyone current. I used to spend hours during the week updating activity from my desktop. Now Inbox lets me log after opening an email or wrapping an event.

Must have app for Salesforce users

2023-03-02

It brings email, calendar and Salesforce together under one bucket. The premium features of Inbox are very useful. The desktop versions also you can’t leave without them. The AI and machine learning capabilities are awesome.

Changing business emails!

2023-03-31

This has helped me streamline my companies. Managing more than one biz can be rough. This has been huge in our fast pace day. Leave HubSpot to go to this app force has been our best decision to scale!

I love knowing when my customers open my email!

2023-05-02

It is so much more helpful to know when my customers have opened an email. Without it, I have to wait and be more reactive.

Intelligent Email Seamless Salesforce Integration

2023-06-02

Salesforce Inbox saves me hours every week and helps me work smarter. The "Insert Availability" feature is worth its weight in gold as are things like Read Receipts, Scheduled Sending, Smart Tasks, and of course, the best way to relate emails to multiple Salesforce records, contacts etc. New featur... Show more

Invaluable Sales Tool

2023-07-04

The read receipts feature makes this tool invaluable to this app executives. Gone are the days where you wonder if your prospect received / opened your outreach emails. It also logs large attachments into Salesforce for tracking purposes. HIGHLY recommend this tool.

Time in your day

2023-08-04

I've been amazed at how much more I can get done with Sales. Especially in gmail, I save a good 1/2 hour a day or more creating leads, opportunities, and cases. Makes it a breeze to communicate to my team where I'm at in the this app process. Highly recommend for any management or this app membe... Show more

Great app, still needs some more work

2023-09-05

Great app, could use some updates like swiping to mark read and some other features similar to the outlook app. Also making the calendar more accessible and a better layout would help. Fixing the unread issue, and improving stability would be nice also.

Invaluable for me to do my business on the go

2023-10-07

Email, calendar and contacts all in one out… Seamless integration through to Salesforce… Ability to see when people have opened my emails, insert dynamic availability options and use a multitude of other shortcuts… What’s not to like? This is THE add-on app to have for anyone who’s running a busine... Show more

Please add current page caching!

2023-11-07

A clean interface for gmail. The ability to add tasks, create contacts, opportunities etc. from within Sales is nice. Please add page caching so you can leave Sales and open it back up where you left off without constantly having to refresh to the home page when you switch between apps.

Awesome app!

2023-12-09

Way better than Apple, Google or Microsoft email apps. I love the fact that you can log everything to Salesforce easily, coordinate calendar invites with colleagues without having to switch to the calendar app to see their availability, plus all the tasks that need to get done.

Would be hel... Show more

Simply great!

2024-01-09

It’s easy to use and intuitive. I especially like sharing time slots of my availability to clients and prospects where they simply choose a time and it populated both of our calendars. Even better I can track their activity related to my email. Did they read it? Did they click on any links? If th... Show more

Love filing calls and emails easily!

2024-12-22

Inbox allows me to easily file my emails and calls directly to the opportunity record. And, it allows me to link a contact in the process. I find this helps a lot with my productivity.



Is Salesforce Inbox Safe? 🤗🙏


Yes. Salesforce Inbox is very safe to use. This is based on our NLP (Natural language processing) analysis of over 479 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Salesforce Inbox Is 76.0/100.


Is Salesforce Inbox Legit? 💯


Yes. Salesforce Inbox is a totally legit app. This conclusion was arrived at by running over 479 Salesforce Inbox User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Salesforce Inbox Is 94/100..


Is Salesforce Inbox not working? 🚨


Salesforce Inbox works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Salesforce Inbox? Post a Review




Features

Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter.

It automates time-consuming administrative tasks to increase sales productivity and let sales reps focus on what they do best - closing the deal.

Arming users with seamless access to key insights and powerful Salesforce data, critical customer conversations are more meaningful and productive than ever before.

Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform.

The app provides focused context for today’s events and recommends follow-up actions so important opportunities never slip through the cracks.

Salesforce Inbox brings email, calendar, and the world’s #1 CRM together in one app.

  Customer Service/Support
Developer:
salesforce.com