DIGIPASS Status

Last Updated on 2020-06-29 by Fiserv, Inc

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App has problems

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Common DIGIPASS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DIGIPASS app on iOS and Android devices. Solve all DIGIPASS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DIGIPASS iPhone Issues and Solutions

DIGIPASS iOS app crashes, not working, errors
DIGIPASS iOS app network issues
DIGIPASS on iOS has black/white screen

DIGIPASS Android App Issues and Solutions

DIGIPASS has errors/crashing/not working
DIGIPASS server network connectivity issues
DIGIPASS has black screen

DIGIPASS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DIGIPASS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DIGIPASS app crashes or not working on Iphone (iOS):

Close and restart the DIGIPASS app on iPhone
Update DIGIPASS app to the Latest Version for iOS
Uninstall and reinstall DIGIPASS iPhone app
Update your iPhone to the latest iOS version

Fix DIGIPASS on iPhone unable to connect to server/internet connection issues::

To resolve DIGIPASS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DIGIPASS black/white screen (blank screen) on iPhone:

Follow the DIGIPASS iOS app troubleshooting guide Here →

DIGIPASS Android App Issues and Solutions

Fix DIGIPASS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DIGIPASS app issues:

Force Stop the DIGIPASS App
1. On android, goto "Settings" » click DIGIPASS app. » click "Force Stop".

Update DIGIPASS to the latest version on PlayStore

Clear DIGIPASS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DIGIPASS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DIGIPASS.

Fix DIGIPASS unable to contact server/ DIGIPASS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DIGIPASS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DIGIPASS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DIGIPASS on android.

Solve DIGIPASS black/white screens issue on Android:

Follow the DIGIPASS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fiserv, Inc, developers of DIGIPASS.

About this app

DIGIPASS will help protect your application by using a PIN or the fingerprint recognition (depending on your device capabilities). this app for Business Banking for iPad/ iPhone allows online users to generate One Time Password and Digital Signature on their devices to perform safe login and transactions. DIGIPASS has been developed by Vasco on behalf of Fiserv. After activating the application, you will be able to conduct safe money transfer and safe login to your online application (DIGIPASS must be activated by scanning a CRONTO image on online application).