Innocence app not working? crashes or has problems?

Innocence Status

Published by Innocence Paris on 2023-12-07

Print your memories on elegant photo books and prints. ABOUT INNOCENCE You
collect the most beautiful moments of your live, we print these precious
souvenirs on elegant editions of high-quality.

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Have a Problem with Innocence : Photo albums? Report Issue

Common Innocence Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Innocence app on iOS and Android devices. Solve all Innocence app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Innocence iPhone Issues and Solutions

Innocence iOS app crashes, not working, errors
Innocence iOS app network issues
Innocence on iOS has black/white screen

Innocence Android App Issues and Solutions

Innocence has errors/crashing/not working
Innocence server network connectivity issues
Innocence has black screen

Innocence iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Innocence app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Innocence app crashes or not working on Iphone (iOS):

Close and restart the Innocence app on iPhone
Update Innocence app to the Latest Version for iOS
Uninstall and reinstall Innocence iPhone app
Update your iPhone to the latest iOS version

Fix Innocence on iPhone unable to connect to server/internet connection issues::

To resolve Innocence network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Innocence black/white screen (blank screen) on iPhone:

Follow the Innocence iOS app troubleshooting guide Here →

Innocence Android App Issues and Solutions

Fix Innocence not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Innocence app issues:

Force Stop the Innocence App
1. On android, goto "Settings" » click Innocence app. » click "Force Stop".

Update Innocence to the latest version on PlayStore

Clear Innocence App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Innocence app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Innocence.

Fix Innocence unable to contact server/ Innocence internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Innocence » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Innocence » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Innocence on android.

Solve Innocence black/white screens issue on Android:

Follow the Innocence android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Innocence Paris, developers of Innocence.

Verified email

Contact e-Mail: [email protected]

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Developer: Innocence

E-Mail: [email protected]

Website: Visit Innocence Website

About this app

Innocence helps you create photo books that will make your loved ones more than happy! • FRAGRANCE (customizable with a name of your choice! You collect the most beautiful moments of your live, we print these precious souvenirs on elegant editions of high-quality. Print your memories on elegant photo books and prints. We print on FSC-certified paper only, which is a certification label guaranteeing the responsible cultivation and use of resources. From printing over crafting and wrapping to dispatching, all of our products are made in Paris. If you have any further questions, don’t hesitate to contact us via support@this app-paris. com. Free, intuitive, fast and simple to use! We look forward to hearing from you!