Contact HockeyTracker

Contact HockeyTracker Support


Company Name:

About: As Featured by iMore, track and analyze every aspect of your
hockey! HockeyTracker turns every Apple Watch into a sophisticated hockey
tracking computer. Start HockeyTracker before a game and track your favorite
performance stats, and afterwards, dive deep into your data.


 
  2024-11-07

HockeyTracker Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MyndArc, LLC



Verified email ✔✔

E-Mail: support@goldtowngames.com

Website: 🌍 Visit FIH Hockey Manager Website

Privacy Policy: https://www.goldtowngames.com/en/gold-town-games-privacy-policy/

Developer: Gold Town Games AB




Privacy & Terms:

https://www.hockeytrackerapp.com/terms-of-service/






3 Most reported problems 😔💔

4.7 out of 5

Really good idea but needs improvement

2023-02-18

by Psooooasiiii

The concept of this app is really good. It gives you nice information, it is stable and it has a lot of potential. But, it’s obvious that it’s on its beginning stage. The calorie calculation is way off. I had a 2hs ice time with an average HR of 152 and it estimates a calorie burn of 518. My average burn for 2 hours using the “Other” workout from Apple Watch is close to (if not over) 1,000 calories.
I paid for the full year membership and the only thing that doesn’t make me regret it is that the creator of the app is really active and tries to fix all the glitches and improve the app on a regular basis.
Hopefully the calorie counting gets better over time.

Great information but drains battery

2023-02-25

by Misconduct17

I have had the app for nearly a month now and play twice a week in a beer league. The information I get is great but the issue I have is a single game drains the battery of my Apple Watch 4 about 50%. I had 2 games today over a 5 hour period and my watch died in the middle of the second game. I charged the watch and the information from the game I was playing did not post to the application. Had I known that would be the case I would have used the Apple Activity app to track my calories burned as I can do 4 hour workouts and not have the battery drop below 75%.

If future updates improve battery life I’ll adjust my rating accordingly.

I really want to like it

2023-03-04

by Thefencechild

There are things about this app that I love, but unfortunately I think it’s mostly for show. The stats are all mostly based off of your speed, which is quite wrong most of the time.

I am a 300+ lb man who is almost 40 years old and it tells me my Hockey Fitness Level is almost to McDavid levels. It also tells me my Vo2 max is around 60, which is also laughable. Every other watch/app I’ve used always shows around 33-38 for my Vo2 max, so this app is clearly the outlier.

It also did a poor job in my game at separating shifts. Our games are three 18 minute periods, and it said I was on shift for 34 out of the 54 mins, which is not true. It counted 3-4 shifts of 30 secs and even when I delete them they still show up.

I wanted to like this app so badly, but I can’t spend money on a pro membership for something that just doesn’t work.


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Why should I report an Issue with HockeyTracker?

  1. Pulling issues faced by users like you is a good way to draw attention of HockeyTracker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HockeyTracker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HockeyTracker.


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