Contact STEEZY Support

Let me start out by saying the service itself is fine. It wasn’t for me, but there is nothing wrong with the videos themselves. HOWEVER, I cancelled after one month. I even got emailed confirmation that I cancelled. They have continued to charge me (for three months) and customer service has not helped me. I have not gotten a straight answer and I can no longer get customer service to respond. At this point, I am going to have to get a new debit card to stop them from charging me and I will be out the three months I tried to be nice and let them solve it. It’s not worth it. UPDATE: After multiple messages to customer service, I have finally gotten a response and a full refund for the months I should not have been charged. Due to that, I am upping my review to two stars. However, I am not raising it any higher because I sent customer service multiple emails over a two month period to get this refund.

I was initially very excited about this app, but it hasn’t worked well for me at all. There are lots of bugs that need to be worked out. First off, I’ve only seen iPhone and iPad versions of the app. I don’t have an iPad, but I do have Apple TV which would be the ideal platform learning to dance following a phone or iPad screen has its obvious limitations. I’ve tried casting both to my smart TV and my Apple TV but there are issues. For whatever reason, the screen I’m seeing in my phone isn’t what’s cast and what’s cast tends to be the reverse view of the classes. That’s workable but I much prefer seeing the instructors facing me. It’s an odd bug, but one I COULD live with, but the other big problem is that often when the app loads a routine or program, you get the spinning wheel of death, the app freezes and has to be restarted...and even then it often won’t load.

First impression of this app is great! I’ve been wanting to get into dance for awhile now so this really helps, I like that the videos are easy to follow and are at good pace, the only thing that bugs me though is trying to get the videos to start. When I want to start a class I would get a black screen that would load forever and, when it eventually does start to stream the video quality is bit pixelated and would occasionally freeze. Playing it the first time all the way through it doesn’t seem to lag but when I want to go back to a certain part it would just load or start lagging which is annoying once you get a rhythm going. Not sure if the desktop version is better but I might switch there if the app continues like this.