CloudEdge app not working? crashes or has problems?

CloudEdge Status

Last Updated on 2024-09-23 by ming xu

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278 User reports:
App has problems

User reports 278

⚠️ Most reported problems ⚠️

Not working

30.1%

24.0%

Connection

22.2%

Account

10.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CloudEdge Problems 😠👌🔥

- Mounting brackets/hardware not suitable for all mounting surfaces

- Software is picky

- Requires constant login to view camera footage

- Battery life not the greatest

61 Reported Issues: 😵🆘🛟🚨📢

Larry Varnado

2022-03-06

I have a DC8E camera and the images are good. But the motion alert messages stop coming after about one day, then when I use the menu to restart the device they again come for a day. Note I updated the camera firmware about 2 weeks ago. Thanks

Showing 61-61 of 61

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Common CloudEdge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CloudEdge app on iOS and Android devices. Solve all CloudEdge app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CloudEdge iPhone Issues and Solutions

CloudEdge iOS app crashes, not working, errors
CloudEdge iOS app network issues
CloudEdge on iOS has black/white screen

CloudEdge Android App Issues and Solutions

CloudEdge has errors/crashing/not working
CloudEdge server network connectivity issues
CloudEdge has black screen

CloudEdge iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CloudEdge app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CloudEdge app crashes or not working on Iphone (iOS):

Close and restart the CloudEdge app on iPhone
Update CloudEdge app to the Latest Version for iOS
Uninstall and reinstall CloudEdge iPhone app
Update your iPhone to the latest iOS version

Fix CloudEdge on iPhone unable to connect to server/internet connection issues::

To resolve CloudEdge network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CloudEdge black/white screen (blank screen) on iPhone:

Follow the CloudEdge iOS app troubleshooting guide Here →

CloudEdge Android App Issues and Solutions

Fix CloudEdge not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CloudEdge app issues:

Force Stop the CloudEdge App
1. On android, goto "Settings" » click CloudEdge app. » click "Force Stop".

Update CloudEdge to the latest version on PlayStore

Clear CloudEdge App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CloudEdge app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CloudEdge.

Fix CloudEdge unable to contact server/ CloudEdge internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CloudEdge » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CloudEdge » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CloudEdge on android.

Solve CloudEdge black/white screens issue on Android:

Follow the CloudEdge android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ming xu, developers of CloudEdge.

Verified email ✔✔

E-Mail: info@mearitek.com

Website: 🌍 Visit CloudEdge Website

Privacy Policy: https://apis-us-west.meari.com.cn/img/Privacy.html

Developer: Hangzhou Meari Technology Co., Ltd.

About this app

“this app” is established for providing a set of video service platform for family and enterprise. Meanwhile you will received the instant push message via "this app" alarm system once the motion detected, so you can do accordingly for the safety protection measures. Your family and enterprise be with you, wherever you are.