Galien app not working? crashes or has problems?

Galien Status

Last Updated on 2020-04-30 by Galien Sante

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Common Galien Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Galien app on iOS and Android devices. Solve all Galien app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Galien iPhone Issues and Solutions

Galien iOS app crashes, not working, errors
Galien iOS app network issues
Galien on iOS has black/white screen

Galien Android App Issues and Solutions

Galien has errors/crashing/not working
Galien server network connectivity issues
Galien has black screen

Galien iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Galien app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Galien app crashes or not working on Iphone (iOS):

Close and restart the Galien app on iPhone
Update Galien app to the Latest Version for iOS
Uninstall and reinstall Galien iPhone app
Update your iPhone to the latest iOS version

Fix Galien on iPhone unable to connect to server/internet connection issues::

To resolve Galien network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Galien black/white screen (blank screen) on iPhone:

Follow the Galien iOS app troubleshooting guide Here →

Galien Android App Issues and Solutions

Fix Galien not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Galien app issues:

Force Stop the Galien App
1. On android, goto "Settings" » click Galien app. » click "Force Stop".

Update Galien to the latest version on PlayStore

Clear Galien App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Galien app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Galien.

Fix Galien unable to contact server/ Galien internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Galien » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Galien » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Galien on android.

Solve Galien black/white screens issue on Android:

Follow the Galien android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Galien Sante, developers of Galien.

About this app

this app un carnet de santé toujours accessible et sécurisé.