Contact eHomeLife Support
Company Name: Chengdu Meross Technology Co.,Ltd.
About: eHomeLife mainly focuses on Home Automation gadgets. Currently, we have smart
plug available in market.
eHomeLife Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@refoss.net
Website: 🌍 Visit eHomeLife Website
Privacy Policy: http://meross-static.s3.amazonaws.com/production/h5/feedback/ehomelife/privacy_policy.html
Developer: Meross Technology Limited
3 Most reported problems 😔💔
Totally unreliable and unsecure - deleting the app!
by EagleTRL57
I bought this specifically for my two garage doors. Installation of the hardware went smoothly, but after about 48 hours, the app started reporting that the doors were opened and randomly opening them, then wouldn’t close them from the app. This is very disconcerting when I am not home and can’t tell if the doors are open and my house is unsecured.
The app also seems to randomly swap the garage doors from 1 to 2 and back, so I don’t know which door is which. This might work fine with lights and indoor devices, but totally unreliable for exterior doors that secure my home.
Violates App Store Privacy Rules
by Lintmachine
Extremely disappointed to find that this app requires an account to configure the smart switches that I purchased. I’m not able to setup the switches without the app, and the app requires an account.
Last time I checked, this behavior violates the App Store rules, which state that the app should function without requiring an account, except in cases where it is strictly required.
I have other smart switches that function perfectly fine without any account.
Too many issues
by Meet031296
Even after the garage door is closed it shows open on the app. Also something it starts spamming notifications saying door is open, door is closed, door is open and goes on giving that notification for straight 10 mins
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