Contact Chispa Support

I was talking to a couple people on my account. I had set it up with my most recent pictures and all my actual information. Out of no where one day the app is logged out & I’m notified that my account has been disabled. I have no idea why so I send in an inquiry to their customer support. I get a response back from someone who says he is unable to assist and has passed along my inquiry to the “correct department.” He also states someone should be with me in 48 hours. Not sure if that was a joke because i didn’t hear back for a month! One month. Well the next rep responds that she would love to help me but also my account has been terminated & if i try to make another account it will be immediately terminated. Very aggressive and not helpful but ok. She links me to their privacy policy & terms of use which has wide array of issues. I can’t exactly pinpoint what terms of use i’ve violated so i ask her for the factors used to determine i needed to be “terminated” and banned. This time she responds quickly to let me know she can’t tell me anything about any account not even my own??? And copy and pastes the generic paragraph about checking out the privacy policy & terms of conditions. Right. So I received no real help, have no idea what got me terminated and just have a snarky email from their rep. Great.

I created an account, paid for a subscription, had 1 appropriate picture on there, and was getting matches. Then Chispa disabled my account within a few days. When I emailed them about why, they told me to see the terms of use. I read the entire terms of use and then asked why my account had been disabled because I had followed their community guidelines. They informed me that they cannot tell me why my account was disabled, but if I create another it will be immediately terminated. I was excited to try their app, but their lack of transparency and unwillingness to explain why my account was deleted is a RED FLAG. I have never been disabled from their competitors like Bumble, Hinge, or Tinder. When I had questions on Bumble, their team was ready and able to help unlike the team at Chispa has been so far. I have reached out to Chispa again to seek answers, so perhaps they will be transparent moving forward. But at this moment, their app seems untrustworthy and their lack of transparency is alarming.

First off I wanted to clarify that I got on this app to look for a special girl to be into my life. I bought a 3 month membership and the first two days were great until the third and fourth day where my account got disabled for no reason. I looked through your rules and everything and I did nothing wrong at all. I just wanted to tell everyone that this app basically took my own money and disabled my account for no reason because I didn’t do anything wrong whatsoever. I tried emailing them multiple times but do to the fact that they have too much emails they won’t be replying to me anytime soon. I don’t suggest on getting membership for this app whatsoever and they will do the same thing to me to some of you. I looked the tough all their rules and I never broke any of them and I’m here still wasting membership of my disabled acc. If I could rate it zero stars I would and I can’t even get a refund with this app for disabled acc.