Contact Turbo Card Support

by Q. Jenn

HONEST REVIEW:
I have a traditional bank and this card/app!
My account was hacked and account was fully depleted!!!! The compass sending me through hoops even though I called them to advise them that the card may have been compromised. They advised me that they would turn off the account and block all transactions and send me a check in the mail for the full amount that they were able to verify was still in my account. 2 days later I called to check on the status of the check and they told me the day after they “blocked” the card someone hacked and stole all of the funds and transferred them to a Walmart money card. Of course I am livid because this was completely avoidable by Green Dot/ Turbo Tax card because they should have locked the card as promised! Now I am being sent through hoops to file a dispute!!!! It’s been almost 3 weeks and every customer service rep has been rude and disrespectful!!!! I am out of my money and yes it was a substantial amount!!!!

by Aalucien94

This bank is the worst. I had a dispute and was told after 10 business days that if a decision was not made that a credit would automatically be provided. 15 business days later still no credit. I keep getting sent through hoops and transferred to a department that I later found out does not have access to phones because they are a “back end” department. They “escalated” my claim and said I should have an update within 24 hours turns out that means 3 business days since their hours are 9-5. -this is after finding out my claim has been extended to 45 days. After explaining their policy to them multiple times and showing proof that I am clearly eligible I am still being told I have to wait. The icing on the cake is I reached out to the merchant for the despute and was told that they haven’t heard anything from the bank. DO NOT BANK WITH THEM.

by Coolj2077

App works fine, is actually pretty well built. Review is for the company itself. Garbage bank decided to take on fees we were all unaware of which put most of our accounts in the negative(many users only use the card for refunds and then forget it until the next year) and due to garnishment protections via the irs on the second stimulus, prevented our stimulus from being loaded onto our cards without any advance warning. Tried to call to figure out what’s going on, and the automated “help” tells you not to call in with questions regarding the stimulus, takes your info, then says something about “maintenance” and hangs up on you. This is abysmal customer service. Please do yourselves a favor and don’t use this card. If you must use turbo tax, set up direct deposit with a bank you trust rather than use their card service.