Cisco Security Connector Status

Published by Cisco on 2023-08-22

This application requires licenses for Cisco Clarity and/or Cisco
Umbrella. Cisco Security Connector is a new endpoint security solution
providing unprecedented visibility and protection for organization-owned iOS
devices running in supervised mode.

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Common Cisco Security Connector Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cisco Security Connector app on iOS and Android devices. Solve all Cisco Security Connector app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cisco Security Connector iPhone Issues and Solutions

Cisco Security Connector iOS app crashes, not working, errors
Cisco Security Connector iOS app network issues
Cisco Security Connector on iOS has black/white screen

Cisco Security Connector Android App Issues and Solutions

Cisco Security Connector has errors/crashing/not working
Cisco Security Connector server network connectivity issues
Cisco Security Connector has black screen

Cisco Security Connector iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cisco Security Connector app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cisco Security Connector app crashes or not working on Iphone (iOS):

Close and restart the Cisco Security Connector app on iPhone
Update Cisco Security Connector app to the Latest Version for iOS
Uninstall and reinstall Cisco Security Connector iPhone app
Update your iPhone to the latest iOS version

Fix Cisco Security Connector on iPhone unable to connect to server/internet connection issues::

To resolve Cisco Security Connector network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cisco Security Connector black/white screen (blank screen) on iPhone:

Follow the Cisco Security Connector iOS app troubleshooting guide Here →

Cisco Security Connector Android App Issues and Solutions

Fix Cisco Security Connector not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cisco Security Connector app issues:

Force Stop the Cisco Security Connector App
1. On android, goto "Settings" » click Cisco Security Connector app. » click "Force Stop".

Update Cisco Security Connector to the latest version on PlayStore

Clear Cisco Security Connector App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cisco Security Connector app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cisco Security Connector.

Fix Cisco Security Connector unable to contact server/ Cisco Security Connector internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cisco Security Connector » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cisco Security Connector » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cisco Security Connector on android.

Solve Cisco Security Connector black/white screens issue on Android:

Follow the Cisco Security Connector android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cisco, developers of Cisco Security Connector.

57.78% Contact Match

Developer: Cisco Systems, Inc.

E-Mail: [email protected]

Website: Visit Cisco Security Connector Website

77.78% Contact Match

Developer: Cisco Systems, Inc.

E-Mail: [email protected]

Website: Visit Cisco Systems, Inc. Website

About this app

Cisco Security Connector is a new endpoint security solution providing unprecedented visibility and protection for organization-owned iOS devices running in supervised mode. Organizations can deploy and manage the Connector using Enterprise Mobility Management (EMM) so no user interaction is needed on the iPhone or iPad. Ideal for numerous industries and uses, including education, healthcare, distribution centers, field service, and retail. It brings the power of Cisco’s collective intelligence and investigative features to Apple's mobility space. This application requires licenses for Cisco Clarity and/or Cisco Umbrella. It is not a global proxy or VPN. Optimized for use with Cisco Meraki Systems Manager.