Hospitality by GladToHaveYou Reviews

We had a wonderful time, the kids definitely liked the pool after a day at the beach. The bedrooms were spacious and plenty of hot water when taking showers. Nice size kitchen and places to sit for eating. The living room is very confined, I would take out the large end tables and put more seating room. We could usually fit 6 people in the living room which made the others have to go somewhere else. The weather made it difficult to sit out on the deck because of the mosquitos, so much water everywhere. We did a lot of sweeping outside the decks, pretty messy. My daughter had to rewash her sheets, there was black all over one side, not sure what it was. My grandchildren loved being able to fish in the lake, they caught a couple and released them. It was nice watching the deer when they came out. Nice size washer and dryer. A good size lawn for kids to play too.
A big thanks to Christine at Kitty Hawk Rentals for finding this place for us, wonderful lady!!

My family rented a lovely villa in Palmetto Dunes over Labor Day week. It was everything we had hoped for. Unfortunately Hurricane Dorian was churning. We were able to enjoy our villa for a day and a half and then the Vacation Company sent a mandatory evacuation notice. We followed all the guidelines for the rental and obeyed the evacuation notice. We left and gave them the notice as requested. But then we continued to get messages later in the week about checkout procedures etc. We had already been gone for four days!!!!
I feel the automated impersonal system kicked in and we were given no assistance. I would think the villa owner would have a conscience about accepting their payment for this week’s rental. I assume they know their villa sat empty because of the evacuation and a partial refund is due. We, as the renters followed all the requirements on our end and maybe there should be some kind of policy in place when unforeseen weather events happen.
Our family was so looking forward to this trip and our experience was very disappointing. ☹️

We have just returned from a week at the Coral Reef home on Seven Mile Beach. We were there on Spring Break with our three children their spouses and our four grandchildren! It was the second time to rent the wonderful home.

While the world was spinning with constant Covid-19 updates we used the time to create great memories of sandcastles, shelling, snorkeling both day and night, scuba diving, Stingray City, paddle boarding, sea kayaking, great restaurants, visiting chefs, daily ping pong and pool, walks along the beach and beautiful sunsets!

We were scheduled to stay another six days but when they announced the airport was closing to commercial flights through May 1st we had to leave early. So while the fun was cut short we find ourselves sitting at home self quarantined looking forward to rescheduling the time again next year!

Everyone had a great time! The home continues to be a big crowd pleaser and it’s fun to see our young grandchildren becoming more comfortable with the sea!

Thanks to Peggy and her great staff for the daily care of the home and for their help in navigating the stress of leaving the island prematurely. We will be back!

John and Crystal Beuerlein Family from St Louis Missouri

I was looking for a large house for our annual family reunion. We needed something with lots of gathering space as well as lots of bedrooms; handicap accessible and on the beach. Coastal Comfort, with 4 king bedrooms and 4 with 2 queens; 1 huge open living/dining/kitchen combination as well as a smaller gathering space on the upper floor. With the elevator, beach front, and boardwalk over to the beach this one fit the bill. It even has it’s own swimming pool, ping pong table and hammocks. The kitchen was extremely well equipped with equipment and dishes. The home is luxuriously decorated and furnished. The beds were great . . . and it was obvious the place had been meticulously cleaned. Folks (Susan and Geoff) at Gulf Shores Vacation Rentals were great to work with. We had a great time and would highly recommend this house.

Absolutely lovely vacation. Immaculate, wide open floor plan and really large kitchen. We had three generations and loved the balcony for morning coffee and the island stove for group cooking since we didn’t eat out a lot due to Covid. There is a huge dock with plenty of room for our two boats and a short drive to the Atlantic. There was also good snapper fishing in Tavernier Creek. Just a note about the owner and the Keys Holiday Rental: We had an ac unit fail and they took care of it by replacing the unit immediately. We have never had such a quick response and we have been visiting the Keys every year since the 80’s. Only improvement would be to sleep 10 and add a bait freezer and ice maker. Wonderful vacation.

This is an extremely dark and dingy “little cabin” that should be listed as not recently updated and in location that you wouldn’t want to navigate at night. Cupboard drawer in kitchen broken, carpeting soiled and with burn marks, linoleum horribly worn (upstairs bathroom) jacuzzi jets didn’t work, impossible to get connected to WiFi. Calls to Jackson Homes about this weren’t returned. Information posted on refrigerator outdated, only shower upstairs with hot water faucet that doesn’t work right, and stairs are very dark with dark brown carpeting and no stair rail. I fell after missing the bottom stair and skinned and bruised my shoulder and arm on rough walls. Lastly they need to take down half of the pictures of fox and figurines and there would still be dozens left. Very disappointed in this cabin!!! I am giving it one star for the full size washer and dryer.

- Water leak into kitchen with mold on the ceiling
- Power outlets didn’t work in one upstairs room
- alarm goes off every time you open the main door to the balcony. There is no way to turn it off and it beeps throughout the 2nd and 3rd floor. This kept guests ups at night and woke them up early in the morning.
-Bikes were rusted, tires were low and seats were pealing
- Ice maker in kitchen was broken
- 1 Dryer was broken (but they did have 2)
- Downstairs tv remote did not work, had to manually change the chanel on the tv.
- Beach chairs were old, wobbly, and had no cup holders or vouches.
- no pot holders/lacking some necessary kitchen accessory’s
- upstairs bath outlets not wrong
-2nd floor porch outlet did not work

The office was very nice however they were unable to take care of the continual water leak nor get the ice maker working (they did bring us 2 bags of ice) Our biggest complaint is there is now way to disable the alarm therefore if you have early risers who like to sit on the porch the bell rings throughout the house EVERY time the door opens waking up anyone trying to sleep!!!

We, a family of ten, just returned from Rosemary Beach where we rented the above home through 360. I have traveled to many places in my life and rented many beach vacation homes. I have to say that the Home and the service provided by 360 were the worst I’ve ever encountered. They home was dirty and in disrepair. During the five day stay, we encountered refrigerator, security system, door lock, television and technology, and pool problems. Spoke to many people throughout our stay including “managers” and really with the exception of a man coming out to say he would have to contact a third party to make repairs and a woman with a small child who came to remove a soiled diaper found in a bedroom dresser, nothing was ever addressed. It’s a
shame such a beautiful place left us with such a bad memory. We will return to Rosemary Beach but find a rental company with an emphasis on customer service.

My 9 year old son and I went on a solo getaway without dad. Needless to say I was very concerned with safety. This was a great find. We had such a great time exploring the beach for shells in the morning and pool most of the day. This is a great location and even during the busy season we never felt crowded. The staff was so kind and eager to help with any needs. “Carter” made plenty of friends at the pool to keep him occupied. We ventured out to Grandma Dots for our last night.... outstanding!
The room was cozy and felt like a second home. We look forward to our next visit.

Our family also went the same time as the last reviewer went but we had a different experience. We also had to leave after two nights and even though I did buy the insurance we did not have to use it. The management allowed us to use the balance of our time for the same unit in May we are going at a different time to avoid hurricanes and red tide. We did not have any problem getting the credit and were not asked about our insurance. We couldn’t be happier with how this situation was handled

Robert

I would like for someone to meet me at the location if I decided to stay again. To ensure the place is cleaned. The stairs had not been swept. I miss grilling on Friday night because the gas was not on. I had to constantly call on Saturday to have dinner party ready. My stay was for my 60th birthday. My husband, children, family, Co workers & siblings joined me there from different cities/ states. I had an agenda/ menu planned. My family & I had to clean & change itinerary when we got there before setting up & decoration. Afterward the stay was okay. Didn’t know you had to pay extra for jacuzzi & pool heated. Please give all details when renting out.

There are a lot of bugs in Hospitality, and this is written after they supposedly fixed bugs. I can’t see what I’m typing when I input info in Hospitality . It closes on me often, for no reason. It will not connect to my contacts to invite others, even though it has permission. Hospitality leaves a lot to be desired. What little information it does provide is not the best. I’ll use Hospitality strictly for my rental info, but look eleswhere for trip suggestions and area information.

When arriving to our condo we found it dirty, water bottles under the sofa along with food crumbs! Crumbs on the counters that hadn’t been cleaned! Sofa had crumbs in it.. The air wasn’t working so well so we called about all the issues and was told someone would call us back! No one ever did! The master bedroom shower faucets were messed up and stayed on either cold or hot it was hard to find a happy medium! The toilet clogged up and had to call for a plunger and was told someone would drop one off and that never happened! The microwave was missing the glass piece so hard to heat stuff up. The TV kept freezing up and couldn’t get a signal.. We love staying at Pinnacle port but would never stay in this room again.

Condo was beautiful... resort was not!! I had read reviews about the elevators but thought how bad could it be!! The wait times were up to an hour or more. If you had your luggage and wanted to check out in the morning and had to be at the airport.... forget it!!! A couple waited for an 1 hour and 15 to get there luggage in elevator. 1 of the pools was closed, had construction on the main walkway to the smallest gift shop I’ve ever been in. Work out facility was never open. The restaurant was a joke ( had maybe 6 tables) and no interest in being busy. I feel horrible for condo owners that live there. Weather was awesome and beach was beautiful.

I made the mistake of renting other houses the last three years in frisco/hatteras area. My family has rented Sand Dollar many times in the past. I should have known better to try something else. The house is well equipped and has first class accommodations. The owners keep up with replacing things. The house is awesome and I highly recommend it to others. The walk to the beach may be a bit much for some with little ones but I found it not bad at all for a senior citizen. Not cheap but worth every penny!

Pa boy!

Hospitality is very usable and convenient. Several reviewer said they had trouble logging on. I did as well initially, but once I received an email invitation from the resort to download Hospitality , I was able to login easily. It was only two days before my arrival. Perhaps your information is not placed in the queue many days ahead of time. I found the links to phone numbers to call for maintenance and guest services very easy to access. Better than surfing the web and trying to find the right number while at the resort.

We just returned from WaterSound and loved our stay at My Blue Cottage. The house is adorable fresh cozy and clean. Also it is beautifully decorated. Our 5 year old daughter loved staying in the loft. The location is ideal close to beach with gorgeous dunes and two heated swimming pools. We all slept great here. This was our fourth visit to the area and My Blue Cottage is hands down now our favorite place to stay. We will definitely be back here. The owners have thought of everything well equipped kitchen and each room is fantastic. Sally, Mark and Lee. Houston, Texas.

The only thing that would have made a stay here better would have been better weather, but you can’t control Mother Nature! The condo was the perfect setup for our wild crew. Wonderful amenities, the location to the beach and pool was perfect! The kids and grands are already asking when we are coming back and we haven’t left yet!
Thank you for making our family vacation a success! See y’all next year!

We spent four days at Olive Gate Guest House with another couple and two dogs. For a small house it did not feel overly crowded. It was nicely appointed with plenty of towels, linens, and pillows. The back yard is very nice, especially with dogs. We used the grill and patio furniture for both breakfast and dinner. Fresh figs from the backyard tree were a plus!
The location is another reason to stay here. Very close to downtown! We met many of the local neighbors during our stay. They were very welcoming. We will definitely plan another stay.

Great location, V-trips customer service is wonderful, the bathroom updates are very nice, and the lanai is amazing, BUT...if you like to watch TV be prepared for frustration, none of the instructions for how to use the TV’s was accurate, and the reception is sub par. There are no curtains on the wall of windows in the master bedroom that faces a well traveled walking path, so if you like privacy, be warned. Also, the microwave is a relic from the 70’s and doesn’t work well to say the least. Same for the stove. There is a dishwasher but no soap for it. Lastly, it would be nice if there was a broom and dustpan available for people like me who like to keep the floors clean during the 2 weeks I’m here.

Our family will not book through 360 blue properties ever again!! They care about money ONLY and who gives no thought to their guest.

We booked 6 months ago and did not buy travel insurance bc vacations are a highlight to our family and we never miss. However the week we were booked fell during hurricane Michael. We still made our trip of 9 hours to the rental home and stayed 12 hours due to the MANDATORY evacuation. This wasn’t a cat 1 or 2, this wasn’t a family who decided to just not go on vacation, etc. we were a family who tried to make our vacation work and unfortunately we decided to follow the state officials mandatory evacuation area and leave 12 hours after checking in ( the home was in the mandatory evacuation area zone). We payed 5500 for 12 hours! We called the property to ask about any assistance ( getting any type of refund or or help toward further rental) and were told no. We weren’t even asking for a 100 percent, we were asking for some help back and were told no. You all could care less about the people renting your properties and we found that out the hard way!

We had a good stay here. The condo is very nicely furnished. Third floor but there’s an elevator for moving in/out.
The exterior hallway lights were not timed to come on when it turned dark. We called to complain but it stayed the same the whole time.
Our second time staying in Watercolor. Even in late October the area just outside the unit was a busy and bustling place all day with landscape blowers/mowers, garbage crew with loud beeping, some construction, and even maintenance workers drilling in the unit across the hall. And lastly the 100++ Beach chair/umbrella setups were completely sold out the first day. The rest of the week we had to rent on the second row. Can’t imagine what it’s like there in high season. Definitely not a quite beach area. Not for us.

The house accommodated all ten of us perfectly! It would’ve been nice if the ice machine and vacuum cleaner would’ve worked. However, I realize those things probably get lots of use in a house like that and it’s not an easy task to maintain all of the appliances. I’m sure if we had contacted the rental company, they would have sent someone out but we chose not to mess with that. Also, our check-in time was 4:00pm and they were still cleaning our house well after that time, so our check-in time was delayed.

We have enjoyed out stay and would highly recommended for large families. We have 3 children, & 7 grandchildren so the 6 king size beds and private bath were great; and two rooms with trundle beds gave everyone a place to sleep Kitchen was well equipped and the large table made meal time a time to gather and catch up. They responded quickly to the small service issues we had, the beach cart needs some attention as 1 wheel is broken 😟.

Gave 2 stars to this unit. I believe if the management company had experienced cleaning staff I could have gave a better rest.
I called 3 times on the first day...when we arrived the floors had not been cleaned and the tables still had stains and crumbs on them. They explained that it was because we got to the condo 1 hour early but the beds had been changed.
The cleaning staff came in and cleaned the floors in 10 minutes and left.
I walked into the master bath and the shower was disgusting... mildew all over the floor and hair and stains everywhere. I called again and never came back to clean. I had to go buy cleaning supplies and clean myself. Great start to the vacation!