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by Pool Party Of 2

When arriving to our condo we found it dirty, water bottles under the sofa along with food crumbs! Crumbs on the counters that hadn’t been cleaned! Sofa had crumbs in it.. The air wasn’t working so well so we called about all the issues and was told someone would call us back! No one ever did! The master bedroom shower faucets were messed up and stayed on either cold or hot it was hard to find a happy medium! The toilet clogged up and had to call for a plunger and was told someone would drop one off and that never happened! The microwave was missing the glass piece so hard to heat stuff up. The TV kept freezing up and couldn’t get a signal.. We love staying at Pinnacle port but would never stay in this room again.

by Christie Busching

My family rented a lovely villa in Palmetto Dunes over Labor Day week. It was everything we had hoped for. Unfortunately Hurricane Dorian was churning. We were able to enjoy our villa for a day and a half and then the Vacation Company sent a mandatory evacuation notice. We followed all the guidelines for the rental and obeyed the evacuation notice. We left and gave them the notice as requested. But then we continued to get messages later in the week about checkout procedures etc. We had already been gone for four days!!!!
I feel the automated impersonal system kicked in and we were given no assistance. I would think the villa owner would have a conscience about accepting their payment for this week’s rental. I assume they know their villa sat empty because of the evacuation and a partial refund is due. We, as the renters followed all the requirements on our end and maybe there should be some kind of policy in place when unforeseen weather events happen.
Our family was so looking forward to this trip and our experience was very disappointing. ☹️

by J Hhg

This is an extremely dark and dingy “little cabin” that should be listed as not recently updated and in location that you wouldn’t want to navigate at night. Cupboard drawer in kitchen broken, carpeting soiled and with burn marks, linoleum horribly worn (upstairs bathroom) jacuzzi jets didn’t work, impossible to get connected to WiFi. Calls to Jackson Homes about this weren’t returned. Information posted on refrigerator outdated, only shower upstairs with hot water faucet that doesn’t work right, and stairs are very dark with dark brown carpeting and no stair rail. I fell after missing the bottom stair and skinned and bruised my shoulder and arm on rough walls. Lastly they need to take down half of the pictures of fox and figurines and there would still be dozens left. Very disappointed in this cabin!!! I am giving it one star for the full size washer and dryer.