Contact SmartRent Support

by Gypsybeachmom

Th SmartRent app has been a source of immense frustration for me. As a resident, I am compelled to use it to access my rented apartment, but unfortunately, it falls short in several critical areas.
Functionality Issues: The app simply doesn’t work properly. The most significant pain point is the inability to open or close the door reliably. As someone who relies on this app for access, this is a major concern.
Persistent Offline Status: The system seems to be perpetually offline. Whether it’s due to technical glitches or poor connectivity, this inconsistency undermines the very purpose of the app.
In summary, the SmartRent app has left me feeling trapped and frustrated. I hope the company addresses these issues promptly to improve the user experience for everyone.

by Esotericgem

This product left me locked out of my apartment! The keypad wouldn’t respond and the battery still showed it was powered! Luckily it malfunctioned during office hours and I wasn’t being pursued by someone dangerous and needed to enter my apartment quickly! Maintenance had to drill out my patio lock to enter my door! This is a huge safety issue! Now I always get a jammed lock error message when I leave even though my door is pulled closed and I can hear the lock locking. Like many others I find that the app doesn’t consistently work to operate the hvac and I’ve also had a loud false alarm on the water detection device that the customer service technician tasked me with disassembling and contacting my building maintenance. I’ve had to do a lot of customer service calling and troubleshooting and I am being charged monthly for this faulty system that I did not request! The key fob our building had previously worked well and the nest looked better and functioned better than this general issued thermostat the company provides.

by Galen Dean

Between the installers messing up my HVAC system and the thermostat never working in the hub always having to be reset!
The installers talking to me like I didn’t understand electronics I work as an installer of alarm systems home automation, CCTV systeml satellite systems and large sound systems and background music and businesses and churches for over 16 years if you’re installing a wireless system and you and it is based off a cell phone signal that is nonexistent in the location the equipment is not going to work properly. I’ve had nothing but problems with all aspects of your service I understand how this equipment works and in my opinion that not enough research was done on how weak the cell phone service is in the area! In the garage, and in the hallways, there is no cell my Wi-Fi because of the construction of the building does not work outside my apartment! Your equipment, replaced locks and thermostats and light switches that worked without any problems and now all the devices that were installed seem to be constantly having problems