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On top of our electric bill skyrocketing, 2 weeks after this was installed we took a weekend trip. Upon return, our front door devise was dead. Customer service told us to hold a 9 volt battery to it. First off, who Carrie’s a 9 volt battery around? WHO?!? Finally got one and I held it to the door for 45 min until it burned my hand. No other solutions except to call our apartment maintenance. Apartment maintenance didn’t know what to do and told us to call this dumb company. Needless to say, we were fully locked out for the whole night. I work from home and couldn’t even get inside my apartment. The next morning maintenance spent an hour drilling this crap off our door. We refused another one and went back to the trusted lock and key method! Beware, your electric bill is going to skyrocket with this crap! Mine has increased drastically! All electric companies offer money back rewards for using smart technology. SMART RENT IS NOT ONE OF THEM! Landlords need to research how many lawsuits this company has before choosing this company! To all the people that this crap is forced on, I am so terribly sorry!

The app keeps showing the thermostat is set to a previous state at random and does not fetch the proper state all the time leading to confusion and potential high electric bill as the app can trigger an old status to become current once you interact with it. Say the thermostat is set to OFF and you open the app, it can show your previous state (Heat 75) so that can potential make the user interact with the thermostat tile leading the app to send a new signal to re-trigger an old status “Heat 75” where it should’ve shown the status as OFF. This has happened and continues to happen many times with the service / app combo. Very disappointed that our community has chosen this service. In addition to needing Wi-Fi as the provided cell service does not cover our community. This constant dis-connectivity issue between the app and thermostat is enough for me to write this negative review

When I found out my apartment complex was getting this new SmartRent put in to our front door, lights, and thermostat I was excited to control everything from my phone. Especially my front door lock. But if it were up to me I would rather go back to everything being manual again. The main thing I really wanted to use this app was for the front door lock. I am in a rush sometimes in the morning so to be able to just close the door behind me and lock the door when I get in the elevator was great! Till I come home and find out my door is still unlocked even though the app said it was locked. I called SmartRent and they said they still are experiencing bugs with the app. I’m so surprised the App has a rating of 4 stars with all the other negative comments. The app is great when it works... But I am still scared to even trust it.