Contact Onward Support

by Helo80

I can not move further into my journeys if a journal is involved. No matter how much time I spend, or how many words I write, the journals aren’t saving. So I am not getting any points or able to get to the next video or reading. I have updated the app. Nothing is working.

July 4, 2024 Update:
I get emails and notifications to get my 50pt bonus for surveys and all I am awarded is 1-3 pts. Also- there are no ways now to earn points on journeys. Always says points expired. This app is not worth the hassle..

by DiehardJeans342

It just seems to be a way for insurance companies to mine ones information while showing condescending videos of people saying all the same things you’ve heard a million times before.

It also had some kind of reward system, or so it says, because the organization who prompts you to get this app might not be opted into that part of the program, so the ‘reward points’ just turn into a pretty number.

Avoid. Get something that will actually help instead of whatever this is.

by ChayaSarah

I’ve been using NeuroFlow for about a week. The NeuroFlow concept is very good and I like it and would like to keep using it but it is very buggy. When I try to watch a video, I hear the audio but what appears on the screen is the beginning image of a different video, and if I touch the play icon on that video, the audio of my video starts from the beginning. When I had been using the app for 4 days straight, it gave me a current streak of one day only, highlighted the 3 day streak award symbol, and also informed me that my longest streak was 4 days. One of the days I signed in there was a headline on the home screen that it was now possible to track retroactively but there is no way to actually do that. Today I tracked everything and yet there was a notice of having an activity to do, which was.....tracking. The first day I signed in, things were working pretty well, although there was some weirdness with whether something I did was “saved” or not—it looked like it had not been, but I got points for it anyway. The app seems to have deteriorated over the course of the week. I’m writing all this detail so that the developers can fix things. I would like to keep using it, as I believe it could be very helpful, but it is just becoming annoying. Without bugs I would give the app 5 stars.