Veo Reviews

by Cheddar Sweater

I downloaded Veo because the only bikes nearby were from this “business”. I scanned my bike and proceeded to the restaurant I was going to. After a few seconds I realized there was no brakes. No brakes. I had to jump off the bike and manually slow to stop. I reported it and they gave half my money back. Because I rode it a mile they wouldn’t fully refund me. I had to pay a 10$ deposit. No refund. I don’t really give a rats bum about the money. Just the principle of it all that this “company“ refuses to take responsibility and comp me 5$ for a ride. Super lame, I’m deleting Veo and sharing with everyone that this app is bad with customer relations. Be better.

by Splish798

I was in Santa Monica and saw this app bikes and scooters. I downloaded Veo , but needed to add $10 just to get it activated. (There was no place just to add a few bucks at the beginning of service.)
So I did and tried to activate a bike located on Veo ’s map. Says it’s “under maintenance” and to try another. The green light was on, nothing appeared wrong with it.
So I get another one in the map and walk to it—electric bike does not work, even after pedaling to get it going.
Fine.
Third attempt, scan the scooter and it’s also under maintenance. By the time I was done I was already more than halfway where I wanted to be—but I went by foot! Waste of $10. I’d like a refund.

by DaniJoy15

App took forever to scan my drivers license- and wouldn’t scan my husband’s at all. When I finally got mine going it worked for about two minutes then it just stopped working. The throttle didn’t do anything. Meanwhile the meter was still going. I tried to park it in a designated area and it just kept saying it wasn’t in the right area so it wouldn’t let me end my ride. So I pushed a very heavy scooter back to the spot I picked it up at, still wouldn’t let me stop it. Tried everything. Finally about 15 minutes later it let us end the ride. They refunded the charge (minus fees, of course!) but only because it was my first ride. NOT because the scooter was malfunctioning. The scooter is still on the corner…waiting for the next sucker. They aren’t even doing anything about it. Horrible app, horrible experience, horrible customer service. Use Lime bikes or scooters instead.

by Superfangirl0

I would recommend using Spin over this app. I looked for over an hour and a half to locate a scooter. If they’re are over 100 scorers it shouldn’t be that hard to find one. I got in contact with customer service and he said by the time I got to a scooter it could’ve been taken. So your telling me the hour and a half I took to find a singular scooter it was taken although there are hundreds and I did not see any person riding a this app scooter? A deposit is needed in order to ride the scooter. I thought I found it, but it was a Spin scooter. I deposited the $10 and now I’m being told it can’t be refunded. I asked if that’s stated within Veo , I was told yes, went to see if it is and it’s not stated ANYWHERE within Veo . Spin is more effective when it comes to finding a scooter especially in the Rhode Island area. The apps itself does not give you a exact location of a scooter.

by I'm Now Angry

App is difficult to use, Veo makes you deposit large amounts instead of just connecting your card to the account like other apps such as spin do. I decided to get Veo and ride a scooter to class because I was late; it immediately stopped working the moment I got to campus and I had to now lug a not working scooter to the nearest parking zone all while I was being charged; customer service is rude and unhelpful and the scooters are mediocre at best. Overall 0/10 the point of these scooters are to get to class/work on time but everything but utter wilderness is off ride limits and they will overcharge for their own apps mistakes. If you NEED to get a scooter app just get spin or lime scooters; at least you can ride those while your being over charged.

by Br1nzen

Called them to ask closet location to drop bike good. Rep was quick to say that if I leave it out of their zone they will charge me a variety of fines. Didn't answer my question so I had to reframe question as they obviously do not speak English lol. Asked them where may I bring bike to be back in zone? They reply that I rode bike out of their authorized area. Still didn't answer my question but oh well. I brought bike back to an NYC designated ebike Zone.
My advice before you ride- look at their zone map and if you can't find a convenient route don't rent this bike. Good for a five minute joyride but never to get you from point A to point B.

by Truth7888

I have been using Veo for about a month and a half, it is very flawed and unreliable. I have been charged extra on rides I could not take due to mechanical issues. I have had several problems with the ebikes in specific that you are not able to lock or unlock them to use and was being charged. Then to top off these issues the customer service department is not always available or able to get back with you in a timely manner. I’m am appalled that this company is still operational knowing that their customers are being taken advantage of. They definitely need to take a lot of their bikes and scooters off of the street for maintenance and create a better system to make sure they are not stealing people’s money!

by Satisfyed Cotsumer

It was my first time, at first but then 40 min in they stopped working for no reason. They had battery left and we still had an hour and 20 min left. It wouldn’t cancel the ride at all. So we had to walk the bikes all over trying to cancel them and we were in parking zones. After 10 min of trying costumer service we come to find out they shut them all off at 7 pm. 7 PM!! Like bruh why. There was no warning or any sign that it was shutting off. It just randomly stopped. They canceled our ride and we couldn’t get our ride back. NOT WORTH. If ur thinking about it trust me just ride bikes these things are junk maybe in 10 years they’ll be something similar to this that actually works but for now nah!

by Themicwolf2000

I’ve tried multiple times to get permission to even use Veo , the ID verification failed on me once and permanently locked me out of the account and when I requested support they lied and told me my ID registered only to find my self to still be locked out of services. I live in a area that where the public transportation can be un reliable at times and this is the next best thing but then this service isn’t much help either. Would not recommend any service like these as they can be very un reliable when you need them. Use them at your own risk and when you are not pressed for time

by 260crisco

My first experience was great, as soon as I was able to find a scooter. So I tell a friend that it’s fun, and we find him a scooter, only it only had 33% battery left. His scooter would only work at half speed, and eventually not at all, so he got off and walk to another one. Me walking beside him so I wouldn’t be rude just riding also didn’t want to park it it took an hour to find plus I didn’t want to have to pay another unlock fee. So I’m paying to walk beside a scooter and come upon a scooter with a 100% battery. My friend unlocks this scooter for another dollar only to find the brake lever damaged and affecting the entire operating system of the scooter. So he had to end that ride, then we walk another 5 blocks to find one, this one at 39% and is giving him constant gps errors and not functioning correctly. By this time he’s outta money and 2 miles from home. All the while he’s I’m sitting there with a scooter not being able to see how much it’s costing me to watch my friend have the worst time trying to ride one of your scooters. MAKE A CURRENT RIDE COST TICKER ON YOUR APP!! It can’t be that hard. It’s a calculator!! Seriously FORT WAYNE SAVE YOUR CASH!!

by M.IP

DO NOT GET THIS IN SANTA MONICA UNLESS YOU PLAN TO BIKE JUST A FEW BLOCKS IN SANTA MONICA. It is not worth getting if you plan to ride it in Santa Monica and Venice beach. The area you are allowed to ride is really small. Once you get into Venice beach, it is a “no bike lane zone” on this app’s app which means, your bike will no longer let you ride and will lock. Once it locks, it’s almost impossible to push the bike back to the bike zone that is allowed. You will not get a refund on your ride and any additional funds you have on Veo can not be transferred back to your credit card. But one good thing was their customer service person on the phone was nice and helpful. I recommend getting the city bikes called Metro Bikes, cheaper and no zone restrictions!

by DeadeyeSmiley

I rented my first this app scooter after depositing money into their wallet as required, and it did not work at all. After unsuccessfully searching for the phone number all through Veo , or any option to contact customer service, I eventually googled the customer service number and called. I spoke with “Dan” in customer service, who wouldn’t give me his last name. He was the rep that answered the phone, and when he refused to refund my deposit for the non-working scooter, I asked to speak with his supervisor, and he insisted that he was the manager of the department. The first guy to answer the phone is the manager?? Right. So now I’ve had to call my bank to get my money refunded.

by McMigs

Legit most illogical and insufferable price of equipment I’ve ever experienced. I picked it up and started a ride. When I started the ride, th me scooter wouldn’t move because apparently I picked it up in a no ride zone. How did I pick it up in a no ride zone?!? Someone had to put it there. The result was I couldn’t ride the scooter. And yup you guessed it; I couldn’t end the ride either. Why? Because I was in a no ride zone. Some way, some how, I was being penalized for innocently starting a ride in a no ride so. The best part was that I had to manually push the scooter a mile into a ride zone to end this terrible experience and end the ride so I’d stop being charged.

by Ryandinho14

At twice the price of Lime with half the features, introducing Veoride! Features include GPS locations that are never accurate, short battery lives, and malfunctioning scooters. Meanwhile, you'll pay double the monthly cost of Lime! Don't forget they want you to prepay into a wallet, with a minimum contribution of $5. Because pay-for-what-you-get is so 2019.

You know those "grocery stores" in college towns that charge $3 for a cup of ramen and $8 for a roll of toilet paper, with a minimum credit card purchase of $10? Veoride is the college corner market scam-equivalent of scooters.

If you're reading this, Lime, please come back to Charlottesville. We didn't know much worse it could get til you were gone.

by 🎨❤💙💜💛👍

I’ve tried emailing, calling at all different times, and messaging them through their app and received no response. I only use veoride every now and then to get around my campus. So when I got a notification that I was charged $50 for a subscriptions service I was shocked. I don’t remember accepting this, maybe I accidentally did. But I do not need this and won’t even be on campus to use this over the summer. It also overdrew my bank account. Which I have handled but it is a little ridiculous they do not give refunds especially when I haven’t even used the money. I’ve emailed them twice, I’ve called and never even heard the phone ring, and I’ve messaged them and still haven’t heard a response. Thought I loved this and now will delete and tell people on campus to not get Veo because you might waste your money. Wish there was better customer service. App and their bikes are good but if something accidentally happens and they have your card information, you’re screwed.

by LukeNebula

KU campus has these bikes, which is a neat sign at getting students to bike rather than have to walk long distances or pollute. But then, it would be a dream if these bikes were feasible.
Sometimes, drivers will yell at you because you are giving the proper hand signals - and they don’t understand them - or you’re using the road instead of the sidewalk - bikes ARE vehicles. But more disheartening is the bike’s themselves. The headlights hardly work, regardless if you take them out at night or try to press the button below the light. Even .50$ sounds a lot compared to walking, and I’d only take biking if neither walking or buses are feasible.
Not only is the environment not happy towards using bikes but these bikes aren’t as effective as I’d wished they would be. And why should students paying thousands have to rent these bikes?

by Swartzie16

I rode a scooter on the same track I have written it every day for the past month, and all of a sudden stopped working. I tried to Park it where I normally do, were there were seven other scooters already parked, and it said I was in a no ride zone. So IWent to the next parking location, same thing. I tried four total and still no parking, it has been 20 minutes of just racking up my bill, I’m late to a meeting, and just want to Park it so I can get to my car. Currently walking almost a mile to my nearest location. Dragging the scooter as the Excelerator still does not work. I even called customer service, and they said that it was my fault that I was in a no ride zone and can’t Parkette, but there are tons of other scooters here, and I’ve parked here many times before. Very frustrated.

Update: just got off the phone again. Second lady ended it for me and took off the minutes of my walking around, cutting my bill back. It took 2 phone calls and 5 parking locations but I finally can get where I need to go. 2nd lady couldn’t have been any nicer. Updating from 1 to 3 stars solely because of her

by Bola Ade

Would’ve been 5 stars but I was in the right location and the bike wouldn’t let me end my trip. I rode all the way up the street thinking it was the right place it wasn’t. I tried customer service and was unable to get anyone just got a voicemail saying they’re unable to take my call. I ran in to someone else who I saw entering the park as I was exiting while trying to find a drop off location and they told me they dropped their bike off in the EXACT spot I was at to begin with that the bike wouldn’t let me end my trip at. So I had to ride all the way back to where I was. Wasted almost 10 mins.

by Haseeb Khabib

1. Some this app scooters for some reason are half the speed of the other scooters at full throttle even if they are at full or near full charge.
2. After you submit the photo to lock the scooter and end the ride, sometimes, Veo will load for a whole minute or two and in that time your account will still be charged even though you aren’t riding the scooter. I do believe that this is just some type of way to get those few extra cents out of our accounts because other apps that rely on Wifi work just fine on my phone so it can’t be a data or Wifi issue.

by AmriRo

I was nervous riding one of these scooters for the first time, but it was so easy to operate. Veo is user friendly and these scooters were everywhere on the Atl beltline so I loved the availability of it. The ride was smooth, accelerated at a safe speed, brakes worked well and love how it also has a bell on the handle. I look forward to riding with this app again soon.

by Quintin Eckert

First bike I tried didn’t work, and it cost me over 3 dollars for a bike that wouldn’t unlock.

The maintenance on the bikes also blows. Most of them only have one working break, so good luck stopping.

Veo is less than clear on how to end your ride. If your walk off before ending your ride, you have to go all the way back to your ride to lock it. There is no remote lock for ending the ride, even though it’s obvious that the bikes come with the tech to remote lock.

The the last straw for me was, almost a week after I go out for a ride I get a sketchy text saying I parked illegally. They attach a picture of one of the bikes I used that SOMEONE ELSE knocked over. Now they threading to charge me saying I’m responsible for a bike I haven’t seen in a WEEK.

It got expensive fast, the quality was low, and the experience was frustrating.

by Spotify1027

There’s so many things wrong with Veo. When you try to park a bike in a Forced Parking Area, it says you aren’t in the area so you have to unlock it and move the bike a couple feet (either luckily once or you have to do it multiple times) and then it’ll finally lock. Sometimes the bike is locked but it tells you it is still unlocked and keeps telling you to lock the bike even thought it is already locked. Due to that issue, you may get overcharged for this utterly bug of a system that is absolutely terrible. I am disappointed my university switched to this stupid system.

by Cails16

If I could give it zero stars, I would. Veo is a good idea but the execution (or lack there of) is nothing more than a money stealing mess of an app.
I called numerous times because I was being charged for a bike that I had already locked and the ride ended.
The system does not seem to know where the bike is and both times I had to carry the locked bike back to the place I got it.
I rode the bike Thursday and a gave it another shot Saturday. Both days I had the same issue and did not get a response until Monday around the same time both of my rides were on the other days.

by Naturalzombie

After contacting VeoRide that rides were being made by Veo without my knowledge and for 0 distance they said that there would be no refund available and blamed their errors on me instead of their own system. Very disappointed. I would not recommend using VeoRide even if it is your last option. I lost a considerable amount of money and customer service was awful. Had to call multiple times and I was given false promises of a refund. I would give 0 stars if I could for their total ignorance and disrespect.

by Vicrodtx21

Experience was terrible with this scooter. I charged $5 to start and when I wanted to end my first trip, I went over the amount I had put in there originally by like $0.45 and I tried to pay just that and Veo kept giving me an error message. The only way to pay for what I owed was to recharge $5 at the time. There is not an easy way to check how much money you’re spending or anything. I kept having to stop my ride and start it to check my balance so I wouldn’t keep going over. Worst scooter experience ever overall.

by Tmidog

The scooters are fun but for some random reason they like to quit working randomly and they don’t start working again unless you end the ride and pay another dollar to get it going then your lucky if it works very long after. I had one shut down on me 4 times in a row before i gave up on it. I filed a report but they don’t care. they did nothing about it not even reimbursed me for the times I had to start it back up

by Liberal Austin Hawk

This service frustrates me to no end. I would love to love it, and I do continue to use it as it's the only one of its kind in San Marcos, TX.

The worst part is what I’ve chosen to term “ghost bikes”. They are on Veo but do not exist in the real world. A savvy user might recognize a bike in a certain location as not existing from a previous walk to said non-bike, but, just why in the world must we? This is by far the most egregious failing.

Add to that the occasional (10-20%) bike with problems ranging from unusable to chain slipping to just difficult to pedal for whatever reason, and you have yourself a real loser. I’ve actually switched bikes mid-ride because the one I first rented was so problematic.

To top it off, there is essentially no customer support. From various issues I’m out between $5 and $7, largely bike malfunctions. Once they credited my account for $2, so, great! They do have employees, they’re just too few or too incompetent to fix the many problems.

by Isabellahernandez511

I unlocked a bike for only a few minutes and the lock was broken so I couldn’t actually lock it. I tried contacting VeoRide multiple times but no answer and Veo said I was using the bike for hours!! I issued multiple reports but was still unable to lock. It seems as though veoride cares more about the profit than actually making things easier for their consumers. Sometimes bikes are unable to be locked and we shouldn’t be charged for YOUR mistakes.

by GiaBlvck

Would’ve been 5 stars but I was in the right location and the bike wouldn’t let me end my trip. I rode all the way up the street thinking it was the right place it wasn’t. I tried customer service and was unable to get anyone just got a voicemail saying they’re unable to take my call. I ran in to someone else who I saw entering the park as I was exiting while trying to find a drop off location and they told me they dropped their bike off in the EXACT spot I was at to begin with that the bike wouldn’t let me end my trip at. So I had to ride all the way back to where I was. Wasted almost 10 mins.

by I Am. Thank You.

Had an incident where I forgot to lock my bike and it got taken by someone else and used for another few HOURS. Called customer service and they were really friendly and helpful and only charged me for the amount of time I was using it

by Runcambodiansoverwithmyveo

2 rides down with only $5 deposited. If you don’t want your card charged for services you’re not using and I’m just spitballing here but make sure you lock it and also remove your card once you make a deposit.
Many bikes in my area maybe more than 50.