Contact Veo Support

by 260crisco

My first experience was great, as soon as I was able to find a scooter. So I tell a friend that it’s fun, and we find him a scooter, only it only had 33% battery left. His scooter would only work at half speed, and eventually not at all, so he got off and walk to another one. Me walking beside him so I wouldn’t be rude just riding also didn’t want to park it it took an hour to find plus I didn’t want to have to pay another unlock fee. So I’m paying to walk beside a scooter and come upon a scooter with a 100% battery. My friend unlocks this scooter for another dollar only to find the brake lever damaged and affecting the entire operating system of the scooter. So he had to end that ride, then we walk another 5 blocks to find one, this one at 39% and is giving him constant gps errors and not functioning correctly. By this time he’s outta money and 2 miles from home. All the while he’s I’m sitting there with a scooter not being able to see how much it’s costing me to watch my friend have the worst time trying to ride one of your scooters. MAKE A CURRENT RIDE COST TICKER ON YOUR APP!! It can’t be that hard. It’s a calculator!! Seriously FORT WAYNE SAVE YOUR CASH!!

by DaniJoy15

App took forever to scan my drivers license- and wouldn’t scan my husband’s at all. When I finally got mine going it worked for about two minutes then it just stopped working. The throttle didn’t do anything. Meanwhile the meter was still going. I tried to park it in a designated area and it just kept saying it wasn’t in the right area so it wouldn’t let me end my ride. So I pushed a very heavy scooter back to the spot I picked it up at, still wouldn’t let me stop it. Tried everything. Finally about 15 minutes later it let us end the ride. They refunded the charge (minus fees, of course!) but only because it was my first ride. NOT because the scooter was malfunctioning. The scooter is still on the corner…waiting for the next sucker. They aren’t even doing anything about it. Horrible app, horrible experience, horrible customer service. Use Lime bikes or scooters instead.

by Superfangirl0

I would recommend using Spin over Veo. I looked for over an hour and a half to locate a scooter. If they’re are over 100 scorers it shouldn’t be that hard to find one. I got in contact with customer service and he said by the time I got to a scooter it could’ve been taken. So your telling me the hour and a half I took to find a singular scooter it was taken although there are hundreds and I did not see any person riding a Veo scooter? A deposit is needed in order to ride the scooter. I thought I found it, but it was a Spin scooter. I deposited the $10 and now I’m being told it can’t be refunded. I asked if that’s stated within the app, I was told yes, went to see if it is and it’s not stated ANYWHERE within the app. Spin is more effective when it comes to finding a scooter especially in the Rhode Island area. The apps itself does not give you a exact location of a scooter.