RentRedi Owner Reviews

This program is not user friendly at all. The only thing that worked seamlessly was communication with the staff. Every time you enter a new property/tenant/rent amount, you have to go back through the entire menu to find that page again to add another. It’s a pain to set up. After trying to get RentRediOwner to work for me and several tenants, I decided it will not work for us. If your tenants aren’t amazing with technology, they will struggle. Not to mention the amount of unnecessary pop ups you’ll get while trying to set up each individual property. I paid for a year membership and they refuse to give any refund at all after using for less than a month.
They are going to need to have some serious changes and updates to make this usable.

The information readily available to the landlord (tenant name, etc) isn’t information we need on a daily basis. Instead, information I want, like when rent payment was initiated and when I can expect the deposit is buried and inaccessible! In fact, I have to go to an entirely different website to view the actual payment AFTER paying a $1 fee to do so. In addition, waiting a flipping week for their payment processor to send the rent is stupid and unprofessional. My bank, which is technologically stuck in the 1980’s, processes payments in 2 days. Get with it RentRedi! I WILL NOT be renewing RentRediOwner with the next tenants. What a pain in the hiney.

App quit working a few days ago so I contacted customer support who said they’d look into it. After a few days I got an email stating that they seem to have fixed it and that I should clear the cache again. Tried it and it didn’t work so I deleted RentRediOwner , updated the iOS, and reinstalled. Seems to be working now.

I only used RentRediOwner for two days because of continuous issues. None of my tenants were able to apply, it would not allow me to send out tenant applications, etc. Upon asking for a refund, I was essentially laughed at as its only $15.

The bottom line is it’s not about the cost, it’s about paying for something and getting nothing from it. I don’t need the $15 obviously. But not only did I get zero benefit, I also lost potential tenants and income.

Use a better app like Zillow Manager or Innago, that will actually work.

I recommend choosing a different app to manage your properties. The maintenance request is unresponsive. The support team responds on the hour. Put your money elsewhere.

I was just informed my account was blocked because they could not verify my payment account (for my tenants) they did not give me any reason or explanation as to the issue. I was not giving any explanation if it was my error of theirs, simply that my account had been blocked and I could not use RentRedi. I’ve simply been blocked from using their system. Beware if there is an errors. I will continue to use Cozy.

Please make balance due available to see on RentRediOwner like you can see it on a laptop or desktop. Thank you…!

RentRediOwner doesn’t allow you to preview function at all. You log in and are prompted for a credit card right away. You don’t have a trial to see if it functions well, is smooth, or has the features you’re looking for.

There is better software for a much better price out there, and it allows a free preview!

Great Customer service when dealing with minor hiccups. Great Response time!

Terrible app and so is the renter version.
Awful support which has lead to hours and hours lost!! Time is money and I cannot emphasize enough. DO NOT WASTE YOUR TIME OR MONEY ON THIS KINDERGARTEN SOFTWARE! shame on bigger pockets for affiliating with them as well

I tried the trial. Decided I didn’t like. RentRedi charged me for a year and will not give refunds. I explained that I didn’t even use the service. Just tested out the trial. No refunds.

For the love stay away from these awful people! They do not want to help. Just want to take any money they can. Racist company too !!!!

bad

This could be an ok program for a small residential landlord like me. I’ve used huge tenant management systems for commercial but this is fine for residential. But it is not always intuitive - some pages look like dead ends when entering a tenant, when I looked to see where rent payments show I had to click on CHARGES which is not intuitive (sounds like a charge for damage).
BUT HERE IS THE WORST NEGATIVE:
Their payment system that allows tenant to pay rent with app takes 4 BUSINESS DAYS to process payment!!!!! If they pay Friday evening that’s 6.5 DAYS of waiting for rent payment!! Worse the tenant thought it didn’t work right because on Monday - 2 days after she paid rent through app, money still shows in her account. My account shows nothing pending.
THE WHOLE REASON I PAID $108.00 for a year of RentRediOwner is that I wanted to have an easy way for tenants to pay me in a timely fashion, and then track it as well.
Instead a tenant who was already late paying me is now an additional week late. I would have driven and picked up cash.
I would rate higher if they figure out how to do instant payments, but for now my 1 star is overly generous because I already spent my money and now need to go look for new program and start over entering everyone’s information. Not happy.