MyPossibleSelf app not working? crashes or has problems?

MyPossibleSelf Status

Last Updated on 2024-10-01 by My Possible Self

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Common MyPossibleSelf Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyPossibleSelf app on iOS and Android devices. Solve all MyPossibleSelf app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyPossibleSelf iPhone Issues and Solutions

MyPossibleSelf iOS app crashes, not working, errors
MyPossibleSelf iOS app network issues
MyPossibleSelf on iOS has black/white screen

MyPossibleSelf Android App Issues and Solutions

MyPossibleSelf has errors/crashing/not working
MyPossibleSelf server network connectivity issues
MyPossibleSelf has black screen

MyPossibleSelf iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyPossibleSelf app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyPossibleSelf app crashes or not working on Iphone (iOS):

Close and restart the MyPossibleSelf app on iPhone
Update MyPossibleSelf app to the Latest Version for iOS
Uninstall and reinstall MyPossibleSelf iPhone app
Update your iPhone to the latest iOS version

Fix MyPossibleSelf on iPhone unable to connect to server/internet connection issues::

To resolve MyPossibleSelf network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyPossibleSelf black/white screen (blank screen) on iPhone:

Follow the MyPossibleSelf iOS app troubleshooting guide Here →

MyPossibleSelf Android App Issues and Solutions

Fix MyPossibleSelf not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyPossibleSelf app issues:

Force Stop the MyPossibleSelf App
1. On android, goto "Settings" » click MyPossibleSelf app. » click "Force Stop".

Update MyPossibleSelf to the latest version on PlayStore

Clear MyPossibleSelf App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyPossibleSelf app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyPossibleSelf.

Fix MyPossibleSelf unable to contact server/ MyPossibleSelf internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyPossibleSelf » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyPossibleSelf » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyPossibleSelf on android.

Solve MyPossibleSelf black/white screens issue on Android:

Follow the MyPossibleSelf android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at My Possible Self, developers of MyPossibleSelf.

About this app

Teaming up with our friends at Priory, world leaders in mental health, we have created interactive tools and coping strategies, using cognitive behavioural therapy (CBT), customised for digital use. We want to give you access to the best toolkits available to improve your mind. Using innovative ideas designed with you in mind. Together, we’ll guide you through life’s challenges and help you take care of yourself. Imagine the possibilities. Are you ready to get started on your journey to a happier and healthier life? “My Possible Self is the doctor-approved self-care app to keep anxiety in check. “If your mental health is a concern, My Possible Self may be MyPossibleSelf for you. “It's kind of like having a pocket therapist.