Contact SYLVANIA Smart Home Support

by Atsuico

Lights are constantly unable to connect. I have about 30 lights and I've gone through all the firmware updates and have them connected to a new Echo. They will work for a day or so and then many will disconnect. Absolute waste of money and frustrating.

As an update, they left what seems to be an automated response to my negative review offering to help if I reached out to them. First I tried to use the "contact the developer" link which is broken and doesn't work. Secondly I tried to call them and was tied up in a convoluted automated phone system. So the product is bad as is the customer service. I would highly recommend buying a different brand if you are considering these.

by GoneFishing329

I bought a couple of their “smart bulbs” because I know the brand and the box says easy set up… not at all. The instructions say to download this app. This app instructed me to download another app. Then I was forced to confirm email and create an account. Then you’re supposed to turn the light on until it’s flashing and add it to the app. After about ten minutes of trying and the app failing to find the light I just put my regular led bulbs back in and threw the smart bulbs in the garbage. All I wanted was a light bulb I could control with my device. Simple. But this wanted personal information, the app tried to access my location, no telling how many junk emails I’ll get from this. Very disappointed 😔

by Reapster3

I have 4 br30 lights in my living room for a couple of months now. These lights have a mind of their own. They turn on randomly by themselves. Never all four together, rather a single light. The next time a different light will turn on. It seems to happen more in the middle of the night than during the day. They are controlled by Alexa. When I give the command to turn on, seldom do all four turn on. I’ve updated these bulbs countless times without luck. As a smart light, they are junk. As a regular light, they work ok, they don’t buzz like some LED lights.