Osome app not working? crashes or has problems?

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Last Updated on 2024-10-18 by Osome Pte. Ltd.

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Common Osome Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Osome app on iOS and Android devices. Solve all Osome app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Osome iPhone Issues and Solutions

Osome iOS app crashes, not working, errors
Osome iOS app network issues
Osome on iOS has black/white screen

Osome Android App Issues and Solutions

Osome has errors/crashing/not working
Osome server network connectivity issues
Osome has black screen

Osome iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Osome app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Osome app crashes or not working on Iphone (iOS):

Close and restart the Osome app on iPhone
Update Osome app to the Latest Version for iOS
Uninstall and reinstall Osome iPhone app
Update your iPhone to the latest iOS version

Fix Osome on iPhone unable to connect to server/internet connection issues::

To resolve Osome network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Osome black/white screen (blank screen) on iPhone:

Follow the Osome iOS app troubleshooting guide Here →

Osome Android App Issues and Solutions

Fix Osome not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Osome app issues:

Force Stop the Osome App
1. On android, goto "Settings" » click Osome app. » click "Force Stop".

Update Osome to the latest version on PlayStore

Clear Osome App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Osome app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Osome.

Fix Osome unable to contact server/ Osome internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Osome » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Osome » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Osome on android.

Solve Osome black/white screens issue on Android:

Follow the Osome android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Osome Pte. Ltd., developers of Osome.

About this app

this app is an online Incorporation, Secretary and Accounting service in Singapore for small to medium businesses in Singapore, Hong Kong and the United Kingdom. With real-time accounting, this app organises and reconciles documents like receipts and invoices automatically, and shows updated transaction data every 24 hours. Financial data may be viewed in Osome dashboard which is always connected to clients’ bank accounts.